Field Services Manager

1 month ago

Greenville, United States Ripple Fiber Full time
Job DescriptionJob DescriptionSalary:

Field Services Manager | Ripple Fiber


We are looking for a Field Services Manager to join our growing team to support our Greenville and Lexington, SC markets. 


About Ripple Fiber


Our mission is to provide access to the best internet for life, while bridging the digital divide, using advanced technology aimed at improving people’s lives. Our technology has proven successful in other countries around the world and has provided ease of access to more opportunities from an education, entertainment, and employment perspective.

 

We have achieved the above by providing faster, more stable fiber internet connection, providing each user with their own bandwidth without needing to share with anyone else. Simply put, the capacity of fiber is a lot faster than copper and is the internet of the future.

 

Our aim is to provide this internet access to over 3 million homes over the next 7 years, across various states.


About our culture


We are a dynamic fast growing, fast paced, innovative company filled with ambitious, self-starters with entrepreneurial mindsets. We are people centric and place emphasis on employee experience, career growth and development.


About the role


Key responsibilities of the Field Services Manager include managing the team, handling escalated customer issues, ensuring compliance with safety and regulatory standards, managing resources, and analyzing operations for process improvement. This role is crucial in our organization to ensure we are delivering efficient, reliable, and high-quality fiber internet service to all customers.


Responsibilities: 

 

  • Develop and implement procedures and best practices for the operation and maintenance of telecommunications systems to ensure reliability and optimal performance.
  • Monitor network performance and troubleshoot issues to identify and resolve problems promptly, minimizing downtime and ensuring uninterrupted communication services.
  • Collaborate with other departments and stakeholders to understand their telecommunications requirements and develop solutions that meet their needs.
  • Stay updated with the latest industry trends, technologies, and standards related to telecommunications systems and recommend appropriate upgrades or enhancements to improve efficiency and productivity.
  • Manage vendor relationships
  • Conduct regular audits and assessments of the telecommunications infrastructure to identify areas for improvement and implement necessary changes accordingly.
  • Maintain documentation and records of telecommunications systems, including network diagrams, equipment inventory, and maintenance logs.
  • Ensure compliance with regulatory requirements and industry standards related to telecommunications
  • Lead and manage a small team of telecommunications technicians, providing guidance, training, and support to ensure they perform their duties effectively.
  • Oversee the installation, configuration, and maintenance of telecommunication systems, including voice, data, and video networks.

 

Qualifications: 


  • Proven experience in managing and maintaining telecommunication systems, preferably in a supervisory or leadership role.
  • In-depth knowledge of telecommunications infrastructure, networking protocols, and industry standards.
  • Familiarity with regulatory requirements.
  • Strong analytical and organizational skills to manage multiple tasks and priorities effectively.
  • Ability to work independently and as part of a team in a fast-paced and dynamic environment.
  • Strong attention to detail and accuracy in documentation and record-keeping.


We offer a competitive salary, comprehensive benefits package (including 401k packages), various perks and opportunities for growth and development. If you believe you are a fit from a role and culture perspective, please submit your resume, along with a cover letter for consideration.

 

Ripple Fiber is an Equal Opportunity Employer. We believe that no one should be discriminated against because of their differences, such as age, disability, ethnicity, gender, gender identity and expression, religion, or sexual orientation. All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law. Ripple Fiber is committed to providing veteran employment opportunities to our service men and women.

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