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Account Manager

4 months ago

Muskegon, United States ClickBid Full time
Job DescriptionJob DescriptionSalary: $18.00 Hr

Job description:

ClickBid provides fundraising software that helps charities strengthen donor relationships through exciting events and year-round giving opportunities. Our software is supported by an Account Management Team dedicated to intimately understanding our customers’ missions and partnering with them to ensure success.


Since our first event in 2002, we have sought to build a company that provides quality service and software priced for non-profits. We need a positive and motivated Account Manager who can help continue our vision to help charities raise more money.


As an Account Management, you will:

  • Develop and grow relationships with customers
  • Develop a strong understanding of our platform 
  • Develop an understanding of fundraising events
  • Answer questions via email, phone, and chat
  • Train clients on our platform using best practices
  • Be available for on-call remote support outside of office hours (periodic)
  • Be available for on-site support during events (periodic, requires travel)
  • Give input to improve the software continuously


Some of the skills we're looking for:

  • Ability to give directions that people understand
  • Willingness to help clients who test your patience
  • Ability to balance multiple sources of communication (email, chat, phone)
  • Willingness to give and take ideas and put them into action
  • A self-motivated, cheerful employee


Perks:

  • Performance-based annual bonus
  • Progressive work environment
  • Employer IRA contribution
  • Paid holidays per company policy
  • Quarterly profit sharing opportunities


Benefits:

  • 401(k) matching
  • Health Insurance Plan
  • Dental Insurance
  • Health Insurance
  • Paid time off


Schedule: Job Type: Full-time

  • 8-hour shift
  • Monday to Friday


Salary: $18.00 per hour


Supplemental pay types:

  • Bonus pay
  • Quarterly profit sharing opportunities