Trust and Safety Manager
2 weeks ago
We are a thriving company in the eCommerce space, with operations worldwide. We offer employees a balance between the stability of a larger organization, while maintaining our culture of an innovative, leading-edge startup. The head office is located in Montreal and we have offices in Canada, United States and Europe (Cyprus, Georgia and Ukraine).
Our product: It is the original clip marketplace delivering authentic content from studios to consumers worldwide.
We're looking for a Trust and Safety Manager to join our team The ideal candidate will have strong analytical skills, attention to detail, and excellent communication abilities.
Responsibilities
Content Compliance:
- Develop, implement, and enforce content compliance policies and guidelines.
- Monitor and review content to ensure it complies with platform policies and legal requirements.
- Conduct regular audits of content and provide reports on compliance status.
- Manage the process for handling content complaints and violations, including content removal and appeals.
- Stay updated on relevant laws and regulations, including age verification laws, data protection (GDPR), and other regulations affecting the online entertainment industry.
- Implement and maintain processes to ensure compliance with applicable laws and regulations.
- Work with legal counsel to interpret and apply regulations to platform operations.
- Identify potential risks related to content and regulatory compliance and develop strategies to mitigate them.
- Investigate and respond to incidents related to non-compliance or safety concerns.
- Develop and maintain an incident response plan.
- Lead and manage a team of trust and safety specialists.
- Provide training, support, and professional development opportunities for team members.
- Set performance goals and conduct regular evaluations.
- Collaborate with the legal, product, and customer support teams to address compliance and safety issues.
- Communicate effectively with stakeholders, including content creators, users, and regulatory bodies.
Skills and Qualifications
- 4+ years managerial experience in a management role, with a demonstrated ability to lead and develop a high-performing team.
- Minimum of 2 years of experience in trust and safety, content moderation, compliance, or a related field, preferably within the online entertainment industry or similar.
- Strong analytical skills with the ability to interpret data, generate insights, and make data-driven decisions.
- Excellent communication and interpersonal skills, with the ability to effectively collaborate with stakeholders at all levels.
- Strategic thinker with a proactive and solutions-oriented mindset.
- Ability to handle sensitive and confidential information with discretion.
- Experience with Jira and Confluence.
- Fluent in English, spoken and written.
Perks and Benefits
- We commit to regular feedback and growth that includes an annual review and salary increase based on results;
- Target bonus based on your yearly salary;
- Employee Group Insurance on of your first day;
- Paid vacation, personal days, and sick days, Birthday day off;
- Gym/fitness allowance;
- Home office allowance;
- Global Remote Work benefit;
- RRSP employer contribution;
- Education allowance to keep your business skills or learning English.
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