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Front Desk Coordinator

3 months ago

North Grosvenor Dale, United States TEEG Full time
Job DescriptionJob DescriptionSalary: $17.00 - $19.00

Job Title: Front Desk Coordinator

Supervisor: Community Programs Manager

Status: Full-Time (35 hours/week), Non-exempt

 

Qualifications

  • Desire to work with disenfranchised populations while supporting TEEG’s mission
  • Associate degree in human services or related field or 3 years of similar work experience
  • Proficiency in Microsoft Office software
  • Strong written, oral, organizational, and conflict-resolution skills
  • Ability to work independently and collaboratively with flexible hours and duties
  • General knowledge of local and regional services and supports
  • Clean record with State Police Bureau of Identification, Department of Children and Families and Department of Motor Vehicles
  • Possesses a valid driver’s license, reliable transportation, and proof of registration and motor vehicle insurance
  • Respect for persons without regard to age, race, color, national origin, ancestry, religion, sex, pregnancy, transgender status, gender identity or expression, sexual orientation, disability, genetic information, marital/civil union status, veteran status, uniformed servicemember status or socioeconomic status

 

Physical/Mental Requirements & Working Conditions

  • Frequent stationary work in an office setting to include keyboarding and/or handwriting
  • Daily working hours may vary to meet client and agency needs, including occasional early morning, evening, and weekend requirements
  • Frequent one-on-one interactions with clients who may exhibit an emotionally heightened or withdrawn state and/or with behavioral diagnoses that may require de-escalation, crisis prevention or intervention
  • Frequent in person, virtual and/or telephonic oral communication and listening
  • Ability to lift and/or move objects up to 30 pounds


 Responsibilities

  • Pick up agency mail from Post Office daily, sort, and distribute to staff
  • Collect and drop off agency mail at Post Office daily
  • Work as a key employee as part of the Community Program Team
  • Answer agency telephone and connect callers with appropriate staff members; Accurately complete telephone logs, distribute and save as required
  • Monitor agency voicemail and distribute messages to appropriate staff members in a timely manner
  • Monitor shared room reservation calendars and prepare Conference and Community Rooms appropriately for reservations
  • Serve as triage point for all clients, guests, and volunteers entering agency; Ensure client forms are completed correctly and submitted with required backup documentation
  • Call program registrants and confirm attendance at appointments/events
  • Maintain inventory of and restock supplies in restrooms, Community Room, Conference Room, kitchen, and reception area; Provide supply order requests to Associate Director as needed
  • Maintain clean and organized reception area and personal workspace available for use by covering staff members
  • Perform data entry, scanning, filing, shredding and clerical work as assigned by Supervisor or Executive Director
  • Copy and fax paperwork for clients as appropriate
  • Perform monthly inspection of agency fire extinguishers, emergency lights and AED, report any issues to Associate Director
  • Any other duties as assigned by Supervisor or Executive Director