IT Helpdesk Support

1 month ago


West Texas, United States Whitaker Companies Full time
Job DescriptionJob DescriptionThe IT Help Desk Support role is responsible for delivering technical support and assistance to all end-users, resolving computer problems related to software and hardware issues.

Essential Duties & Responsibilities:
-Provide remote and onsite technical support to end-users.
-Diagnose, research, and troubleshoot computer system issues, including operating systems, hardware, software, VPN, connectivity, and other network devices/peripherals, both remotely and onsite.
-Install, configure, and support laptops, mobile phones, VOIP products, and printers.
-Prepare and maintain IT documentation.
-Serve as the primary point of contact and communication with end-users, from ticket assignment to issue resolution, including scheduling work and keeping customers informed of work status and solution progress.
-Responsible for meeting Client Service SLA goals.
-Perform other duties as assigned.
Qualifications:-Minimum of 1-2 years of service delivery experience.
-At least 2 years of hands-on technical support experience in a small business environment.
-Intermediate understanding of key products and services, including Microsoft Operating Systems, Office applications, and antivirus solutions.
-Some experience troubleshooting Active Directory, TCP/IP networks, and common PC operating system issues.
-Basic experience working with WANs, LANs, TCP/IP, and switches.
-Knowledge of computer hardware and software troubleshooting.
-Experience in disk imaging, software installation, and patching.
-Ability to maintain professional communication skills.
-Ability to multitask, work under pressure, and handle interruptions.
-Effective communication skills and ability to interact with all employees.
-Self-motivated, dependable, and passionate about technology.
*Contract-to-Hire opportunity; exact location and salary will be disclosed upon further inquiry, please apply*
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