Helpdesk Technician
2 months ago
Job title: Helpdesk Technician
Location: Downtown Fort Worth, TX (mainly onsite, but some hybrid work; company will pay for parking)
Term: 6 month contract, can convert to FTE based off performance
Interview Process: 1 video screening with PV Account Manager, 1 onsite interview with VP of IT
Environment
- Oil and Gas Industry
- Helpdesk Team size: 5+
- Day to Day
- 40% email support
- 30% phone support
- 30% desktop support
- 2+ years helpdesk experience
- Experience troubleshooting Office 0365, SCCM, Core OS, Windows environment
- Must have strong interpersonal and communication skills
- Ticket resolution time in a timely manner
- Access Control
- Active Directory - adding new member groups or modifying
Pluses/What Manager Looks for in Resumes
Integration experience or merging companies experience
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