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IT Support Specialist
2 months ago
Position Overview:
The IT Support Specialist will deliver comprehensive assistance and customer service on a variety of hardware and software challenges within a chemical production setting.
Key Responsibilities:
Demonstrate the ability to operate in a chemical manufacturing facility while upholding a safety-first approach in all tasks. Exhibit strong expertise in supporting PC hardware and software while adhering to service level agreements (SLAs).
1. Local User Support: Provide basic troubleshooting and repair for PCs, laptops, and network issues.
2. Peripheral Assistance: Support devices such as printers, faxes, projectors, etc.
3. Setup and Upgrades: Configure PCs/laptops and peripherals as directed.
4. Application Support: Assist with software installation and troubleshooting.
5. Call Logging: Document all inquiries and actions taken.
6. IT Shop Support: Maintain PC inventories and relevant data, ensuring a clean and organized IT environment.
7. System Evaluation: Assess existing systems and ensure virus and security updates are current, checking overall system health.
8. Software Review: Analyze installed software for relevance, necessity, and licensing compliance.
9. Equipment Management: Store and recycle outdated equipment.
10. Backup Monitoring: Oversee tape exchange and backup processes as directed.
11. Alternate IT Support: Provide support for all issues in the absence of the IT Generalist, including being on call and collaborating with technical support from corporate or other sources.
12. Travel: Be prepared to travel as needed for assignments.
13. Ad Hoc Tasks: Assist with office relocations, reporting, and data support.
14. Compliance: Uphold IT security policies and procedures to meet regulatory requirements.
15. Relationship Building: Foster positive relationships with customers, colleagues, and management.
16. Additional Duties: Perform other tasks as assigned, which may include assisting with documentation and support for control systems.
Minimum Education & Experience:
1 – 2+ years of experience in a helpdesk or IT support role.
Microsoft Certified Professional.
Preferred Education & Experience:
Associate's Degree in Information Technology.
Qualifications:
Skills & Abilities:
1. Strong knowledge of PC hardware and remote access concepts.
2. Proficiency in all Windows Operating Systems and Microsoft Office applications.
3. Experience with ad hoc application support and research.
4. Familiarity with Windows networking and PC imaging.
5. Demonstrated customer service orientation in work assignments.
6. Effective oral and written communication skills.
7. Ability to manage stress and multitask in a dynamic environment.
8. Adaptability, flexibility, and self-motivation.
9. Strong decision-making skills and the ability to adjust procedures as necessary.
Essential Skills:
1. Leadership abilities and capacity to work effectively in a cross-functional team.
2. Strong analytical and problem-solving skills.
3. Organizational skills with the ability to prioritize tasks and meet deadlines.
4. Physical capability to maneuver while providing support in a plant environment.
5. Willingness to be on call and travel as required.
At NewMarket Services Corporation, we value our diverse workforce and are committed to creating an inclusive environment for all employees. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer.
