IT Support Specialist
1 week ago
Piping Technology & Products, Inc. is a leading manufacturer of specialty piping products, serving customers worldwide with a focus on innovation and growth.
Job SummaryWe are seeking a highly skilled IT Support Specialist to join our team at Piping Technology & Products, Inc. The successful candidate will provide technical support to end-users, resolving hardware, software, and network issues in a timely and efficient manner.
Key Responsibilities:- Provide seamless user experience for employees using company IT services and devices
- Resolve hardware, software, and network issues promptly and effectively
- Set up, maintain, and upgrade company computers, printers, and mobile devices as needed
- Promptly resolve and close tickets in the helpdesk ticket tracking system
- Maintain accurate documentation of IT procedures, configurations, and inventory
- Strong interpersonal skills and excellent written and verbal communication skills
- Ability to analyze technical problems and provide effective solutions
- Willingness to be hands-on with equipment and have a good understanding of what comprises a great user experience
- Ability to be self-motivated in prioritizing and completing tasks
- Technical understanding of network issues (LAN, VPN, DNS, DHCP, firewall rules, etc.)
- Able to troubleshoot and resolve Windows and Mac operating system issues
- Bachelor's degree in a related field
- 2 years of industry experience
- A+ Certification
- Google Workspace experience
- Experience with ticketing systems for issue tracking
- Health insurance
- Retirement plan benefits
- Dental insurance
- Vision insurance
- Life insurance
$20-$24 per hour, depending on experience
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