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Operations Support Specialist

4 months ago

China Grove, United States Moore's Electrical & Mechanical Full time
Job DescriptionJob Description

Job Title: Operations Support Specialist

Company Overview: Moore's Electrical & Mechanical provides commercial HVAC/R, plumbing, and electrical service and maintenance solutions throughout Virginia and North Carolina. We specialize in delivering high-quality services to our commercial clients, ensuring optimal performance and efficiency of their systems. As we continue to expand our operations, we are seeking a dynamic and detail-oriented Operations Support Specialist to join our team.

Job Overview: The Operations Support Specialist provides operational and administrative support for the Area Service Managers and Field Technicians in their geographical areas. The ideal candidate will play a critical role in ensuring the smooth and efficient operation of our business processes. This position involves collaborating with various departments to support and optimize day-to-day operations, troubleshoot issues, and implement solutions.

Responsibilities:

  • Operational Support: Provide day-to-day operational support to ensure business processes run smoothly. Address and resolve operational issues promptly and efficiently.
  • Data Management: Maintain and manage operational data, ensuring accuracy and integrity. Generate and analyze reports to support decision-making and identify areas for improvement.
  • Troubleshooting: Assist with customer/operational issues as needed. Diagnose problems, identify root causes, and implement solutions to prevent recurrence.
  • Performance Monitoring: Monitor operational and financial performance and report on metrics and provide insights to management.
  • Parts Administration Support: Support with technician issues concerning part orders with extensive lead times. Receives all deliveries for the local office and notate necessary work orders for which they are assigned.
  • Billing Administration Support: Assist with billing issues for customer sites throughout the assigned territory.
  • Sales Support: Collaborate with Sales Representatives and Area Service Managers to identify potential growth opportunities within the territory.

Qualifications:

  • Education: High School Diploma or equivalent.
  • Experience: Minimum of 2 years of experience in an operations support role or similar position. Basic knowledge of HVAC/R, plumbing, and electrical systems or a related field is preferred.
  • Technical Skills: Proficiency in MS Office Suite (Excel, Word, PowerPoint). Experience with ERP systems and data management tools is a plus.
  • Analytical Skills: Strong analytical and problem-solving skills. Ability to analyze data and generate actionable insights.
  • Communication Skills: Excellent verbal and written communication skills. Ability to convey complex information clearly and concisely.
  • Organizational Skills: Strong organizational and multitasking abilities. Ability to manage multiple priorities in a fast-paced environment.
  • Attention to Detail: High level of accuracy and attention to detail.
  • Team Player: Ability to work collaboratively with cross-functional teams. Strong interpersonal skills and a positive attitude.
  • Adaptability: Ability to adapt to changing business needs and environments. Flexibility to handle new and unexpected challenges.
  • Physical: Ability to lift up to 50 pounds.

Working Conditions:

  • The majority of the time will be spent in the local Moore's office. Valid Driver's License and dependable transportation is required.
  • Occasionally attend customer or corporate meetings outside of office location.
  • Schedule: Monday - Friday, 8:00 AM - 5:00 PM, 1-hour lunch.

We Offer:

  • $23 - $27/hr. based on qualifications, experience, and skills.
  • Health insurance - PPO and HSA plans available.
  • 401(k) with company match
  • Employee Stock Ownership Plan - We are employee owned
  • Annual profit-sharing bonus
  • Paid Vacation Time
  • Paid Parental Leave
  • Paid holidays include New Year's Day, Good Friday, Memorial Day, 4th of July, Labor Day, Thanksgiving, Black Friday, and Christmas.

Drug screen and background checks will be performed. Moore's is an equal opportunity employer.