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Desktop Support Analyst

3 months ago

Rockford, United States DYOPATH Full time
Job DescriptionJob Description

DYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is passionate, fun, creative, and courageous in communications.

At DYOPATH, we're excited to have been awarded "Great Place to Work" three years in a row What makes us so great? Our people – we drive DYOPATH's award-winning culture through our collaboration, innovation, and respect for one another.

We believe that:

  • You should be able to grow and feel empowered at work.
  • You should have fun in a diversified environment and bring your true self to work daily.
  • Work-life balance is vital to our positive culture.

We are waiting for you to bring your creativity, passion, and entrepreneurial spirit to DYOPATH.

We are currently hiring a Desktop Support Analyst to work onsite in Rockford, IL

Pay/Shift/Location

  • pay rate $25/h-$27/h, DOE
  • Monday - Friday, 8:00am - 5:00pm
  • Onsite - Rockford, IL 611047

Essential Functions and Responsibilities:

Desktop Support:

  • Responds to tickets and/or calls dispatched from the ITSM tool
  • Diagnose simple problems with IT equipment and peripherals and able to resolve with minimal supervision
  • Provides simple routine service, supporting IT equipment and peripherals at an assigned location

Imaging and Deployment:

  • Provides basic setup and simple routine configuration of equipment and peripherals
  • Assists with installation and/or support of IT products and/or software
  • Assists with hardware and/or software relocation, changes, or upgrades

Customer Service:

  • Provide required updates on assigned tickets in conjunction with ITS standards
  • Participates and communicates effectively with team members
  • Develops and maintains a high level of customer satisfaction and maintains customer relations

Qualifications/Skills

  • Bachelor's Degree in computer science, IT, or another comparable field or four years of comparable work experience
  • A+ Certified a must-have
  • Familiarity with change management (ITIL)
  • Be able to perform RCA
  • Computer hardware troubleshooting proficiency level: Intermediate
  • Software troubleshooting proficiency level: Intermediate
  • Working knowledge of MS O365 Suite

At DYOPATH, we offer top-notch benefits that helped us earn our "Great Place to Work" certificate Here's what you'll get:

  • Medical, Dental, Prescription, Vision, Life and Disability Insurance
  • Flexible Spending Account (FSA) as well as Health Savings Account (HSA)
  • Employee Assistance Program and Comprehensive Wellness Program
  • 401 (k) Retirement Savings Plan with company match
  • PTO - Paid Holidays and Vacation Time
  • Continuous Learning and Development Programs
  • Employee Referral Programs
  • Pet Insurance plans

Don't hesitate – this Desktop Support Analyst position won't be available long Join our creative and innovative team. Fill out the application today

Equal Opportunity Employer

DYOPATH is committed to a work environment free of all forms of discrimination. DYOPATH recruits and hires without regard to age, color, disability, gender, gender identity, genetic information, marital status, military status, national origin, race, religion, sexual orientation, veteran status, or any other legally protected characteristic. For more information about DYOPATH, please visit our website at www.dyopath.com.The above information has been designed to indicate the general nature and level of work performed by employees in this classification. It is not designed to contain or to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of the employee assigned to this job.