![Crusader Community Health](https://media.trabajo.org/img/noimg.jpg)
Desktop Support Technician
1 month ago
Introducing an exciting new opportunity: Desktop Support Technician Be part of our rapidly growing team and make a real impact. Join us on-site in Rockford, Illinois, and help shape the future of our dynamic organization
POSITION SUMMARY:
The Desktop Support Technician will provide systems support to all departments of the organization. The position will assist the Director of Information Technology in ensuring that all desktops, printers, phones, and other peripherals are up to date and operating normally. This position is responsible for resolving escalated support calls at the second level of contact. Administrative tasks may include answering phone calls, supporting desktop hardware and software, managing software licenses, keeping an inventory of hardware and software, and creating user guides. The Help Desk Technician reports to the Director of Information Technology.
ESSENTIAL FUNCTIONS:
- Accountable for demonstrating the qualities outlined in the “Customer Service Standards of Excellence” program when interacting with patients, their families and friends, and fellow employees.
- Supports the Director of Information Technology by installing and configuring desktop hardware and software.
- Troubleshoot and resolve issues with hardware and software.
- Provide technical support to end-users for computer issues such as password resets, software installs, and connectivity problems.
- Maintain accurate inventory for all desktop and peripheral IT hardware and software licenses.
- Responsible for entering time and expenses as they occur.
- Provide recommendations for hardware and software upgrades to improve performance and productivity.
- Provide appropriate documentation on services provided and status updates as needed.
- Collaborate with colleagues and vendors to resolve complex technical issues as they arise.
- Troubleshoot performance issues and issues with browsers and plugins.
- Resolve service tickets while completing detailed documentation listing requests for technical assistance, steps taken to resolve them, and the specific dates and users involved.
- Support conference room equipment.
- Ensure security protocols and policies are followed and implement security measures to prevent unauthorized access, loss of data, and connectivity for all applications and systems.
- Troubleshoot and resolve software and hardware user support requests related to patient technology.
- Work with multiple platforms and systems used throughout the organization.
- Perform other duties as assigned by the Director of Information Technology and his/her designee.
QUALIFICATIONS:
Education:
- High school graduate or equivalent required.
- Associate’s degree in a computer-related discipline; however, equivalent experience may substitute for education requirements.
Experience:
- Experience with the following:
- Desktop-level environments
- CompTIA A+ certification
- Current Windows Desktop OS certification
- Familiarity with network fundamentals (TCP/IP, DNS, DHCP), switch port configurations
- Microsoft 10 and higher, Mac OS, and Linux a plus
- Microsoft Office 365 products
Knowledge of:
- Multi-function devices
- Mobile devices
- Remote access support tools and solutions
- Anti-virus, anti-spam, and malware solutions
- Detection and removal of viruses and malware
- Strong customer service and troubleshooting skills
- Networked devices
- Active Directory
- VOIP systems
Ability to:
- Follow all Crusader Community Health policies and guidelines
- Support the mission of the organization
- Communicate effectively
- Speak in front of a group of people
- Troubleshoot, diagnose, and find solutions
- Prioritize in accordance with project plans and timelines
- Multitask daily
- Remain organized in a fast-paced environment
- Present facts and recommendations effectively in oral and written form
- Identify and resolve problems associated with operating system malfunctions
- Work under stressful conditions
- Frequently deploy and rearrange hardware and cables both above and below desks
- Develop training manuals, user guides, and technical documentation
- Frequently drive to and from all Crusader facilities (Driver’s License, Liability Insurance, and own transportation are required)
- Work with minimum or no supervision
- Work evenings and/or weekends as needed
- Display positive customer service skills
- Manage time effectively
- Think logically
- Show ownership of tasks and accountability to follow through
- Establish and maintain professional working relationships with all levels of staff, vendors, and patients
- Be detail-oriented
- Be part of a team-unit and cooperate in the accomplishment of departmental goals and organizational objectives
- Be determined and self-motivated
During Training: Monday through Friday 8:00am - 4:30pm
Once training is completed hours may need to be adjusted to assist with our clinic's hours. Hours will be determined on an as needed basis.
-
Desktop Support Analyst
1 month ago
Rockford, Illinois, United States DYOPATH Full timeDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
-
IT Support Specialist
6 days ago
Rockford, Illinois, United States FurstStaffing Full timeJob OverviewAre you a technology enthusiast with a knack for resolving issues and delivering outstanding customer support? We are in search of a proficient Desktop Support Technician to enhance our vibrant IT department. In this pivotal role, you will ensure the efficient functioning of desktop environments while providing support for various devices and...
-
IT Support Specialist
14 hours ago
Rockford, Illinois, United States FurstStaffing Full timeJob OverviewAre you a detail-oriented individual with a knack for technology and a commitment to outstanding client support? We are looking for a proficient Desktop Support Technician to enhance our IT operations. In this pivotal role, you will ensure the effective functioning of desktop environments and assist with a variety of devices and...
-
IT Support Specialist
15 hours ago
Rockford, Illinois, United States FurstStaffing Full timeJob OverviewAre you a technology-oriented individual with a strong commitment to delivering outstanding customer assistance? We are in search of a proficient Desktop Support Technician to become an integral part of our IT division. In this pivotal role, you will ensure the efficient functioning of desktop environments while providing support for various...
-
Help Desk Technician
2 weeks ago
Rockford, United States Crusader Community Health Full timeJob DescriptionJob DescriptionIntroducing an exciting new opportunity: Help Desk Technician! Be part of our rapidly growing team and make a real impact. Join us on-site in Rockford, Illinois, and help shape the future of our dynamic organization! POSITION SUMMARY:The Help Desk Technician will provide systems support to all departments of the organization....
-
Help Desk Technician
1 month ago
Rockford, United States Crusader Community Health Full timeJob DescriptionJob DescriptionIntroducing an exciting new opportunity: Help Desk Technician! Be part of our rapidly growing team and make a real impact. Join us on-site in Rockford, Illinois, and help shape the future of our dynamic organization! POSITION SUMMARY:The Help Desk Technician will provide systems support to all departments of the organization....
-
IT Support Specialist
6 days ago
Rockford, Illinois, United States FurstStaffing Full timePosition OverviewAre you an enthusiastic technology expert with a commitment to delivering outstanding client support? We are looking for a proficient IT Support Specialist to become a vital member of our innovative team. In this role, you will play a crucial part in maintaining the functionality of desktop environments and providing assistance for various...
-
IT Support Specialist
6 days ago
Rockford, Michigan, United States TEKsystems Full timePosition Overview: This role is a long-term contract opportunity within the Service Desk Support team, catering to a diverse user base including traditional office employees and retail personnel.Key Responsibilities:Install, configure, and maintain IT hardware, software, and network infrastructure.Diagnose and resolve user issues, providing effective...
-
Patient Support Technician
6 days ago
Rockford, Illinois, United States CSIG Holding Company - Corporate Account Full timePosition: Caregiver/Medical TechnicianLocation: Rockford, MichiganCompetitive CompensationExtensive Benefits for Full-Time StaffOpportunities for Professional GrowthAdditional Pay for Different ShiftsKey Responsibilities:Delivering empathetic support to residents by aiding in personal hygiene, grooming, dining assistance, and medication remindersFacilitating...
-
Behavioral Support Technician
6 days ago
Rockford, Michigan, United States Acorn Health Full timeAbout Acorn HealthAcorn Health is a leading provider of Applied Behavioral Analysis (ABA) therapy, committed to delivering exceptional care to our clients. Our MissionWe strive to set industry standards in integrity and quality, ensuring that we not only meet but exceed the expectations of families who trust us with their children. Our ApproachWe focus on...
-
Fleet Support Technician
2 months ago
Rockford, United States Health Conservation Incorporated Full timeJob DescriptionJob DescriptionFleet Support/Driver Tech.Health Conservation. Inc. - Rockford, ILFleet Support assists in all functions of HCI's health screening services. The focus of Fleet Support is in the transporting of the mobile units, performing of health screening services as-needed, training of new technicians, receiving technician phone calls...
-
Fleet Support Technician
3 months ago
Rockford, United States Health Conservation Incorporated Full timeJob DescriptionJob DescriptionFleet Support/Driver Tech.Health Conservation. Inc. - Rockford, ILSalary + Per Diem while OTRFleet Support assists in all functions of HCI's health screening services. The focus of Fleet Support is in the transporting of the mobile units, performing of health screening services as-needed, training of new technicians,...
-
Class A CDL Driver
3 weeks ago
Rockford, United States Health Conservation Incorporated Full timeJob DescriptionJob DescriptionCDL Class A Driver - Fleet Support Tech.Health Conservation. Inc. - Rockford, ILFleet Support assists in all functions of HCI's health screening services. The focus of Fleet Support is in the transporting of the mobile units, performing of health screening services as-needed, training of new technicians, receiving technician...
-
Technical Support Specialist
6 days ago
Rockford, Illinois, United States FurstStaffing Full timePosition OverviewAre you enthusiastic about technology and dedicated to assisting others with their IT challenges? Join our innovative team as a Technical Support Specialist.CompensationStarting pay is competitive and increases with experience.Educational RequirementsHigh school diploma or equivalent is mandatory.An Associate's Degree in a technology-related...
-
Class A CDL Driver
5 days ago
Rockford, United States Health Conservation Incorporated Full timeCDL Class A Driver - Fleet Support Tech. Health Conservation. Inc. - Rockford, IL Fleet Support assists in all functions of HCI's health screening services. The focus of Fleet Support is in the transporting of the mobile units, performing of health screening services as-needed, training of new technicians, receiving technician phone calls and responding to...
-
Network Technician
4 days ago
Rockford, United States Rockford Park District Full timeDescriptionTitleNetwork TechnicianDepartmentInformation ServicesStatusFull TimeOffice LocationWebbs Norman Center Reports ToManager, Information Services,FLSA StatusNon-ExemptPosition Description Manages and troubleshoots network systems, supports hardware installations, and provides technical assistance across the Rockford Park District, ensuring reliable...
-
Educational Support Specialist
6 days ago
Rockford, Illinois, United States ProCare Therapy Full timeJob OverviewProCare Therapy is in search of a dedicated Registered Behavior Technician (RBT) for a contract role. This position is ideal for individuals with a minimum of 1+ years of experience in educational support or special education settings.As a valued member of our team, you will enjoy a competitive compensation structure along with a comprehensive...
-
Surgical Services Technician
6 days ago
Rockford, Illinois, United States Supplemental Health Care Full timeWe are seeking a Traveling Operating Room Technician for an exciting opportunity in the healthcare sector.This position offers a competitive compensation package for a full-time schedule over a specified duration. With our platform, you can easily compare salary packages from top agencies across the nation.Below are the details of this Traveling Operating...
-
Pharmacy Technician Specialist
16 hours ago
Rockford, Illinois, United States Mercyhealth Full timeJob SummaryMercyhealth is seeking a highly skilled Pharmacy Technician Specialist to join our team. As a key member of our pharmacy team, you will play a critical role in providing exceptional patient care and supporting our pharmacists in their daily tasks.Key ResponsibilitiesParticipate in advanced roles in all practice settings to expand the scope of...
-
Traveling Surgical Technician
6 days ago
Rockford, Illinois, United States Advantis Medical Full timeAdvantis Medical is actively seeking a traveling Surgical Technician for an exciting opportunity. Position Overview Specialty: Surgical Technician Discipline: Allied Health Professional Duration: 13 weeks 36 hours per week Shift: 12 hours, days Employment Type: Travel As a leading travel nurse agency, Advantis Medical is looking for a skilled...