Application Support Analyst

3 months ago

Rockford, United States Rosecrance Health Network Full time

Our job is hope.

Join a purpose-driven community of champions.

Qualifications/Basic Job Requirements:

Bachelor’s degree preferred from an accredited college in the computer field or equivalent work experience in a related field. Ability to maintain effective working relationships with management, other employees and vendors. Ability to solve practical problems and deal with a variety of variables. Ability to interpret a variety of complex instructions furnished in written, oral, diagram or schedule form. Patience to repeatedly instruct people on the steps to take to solve computer problems. Relies on limited experience and judgment to plan and accomplish goals. Demonstrated experience with SQL queries against financial and clinical data bases to fulfill data and report requests. Demonstrated experience with business productivity applications. Demonstrated experience for continued education/learning. Demonstrated experience with word processing, spreadsheets, databases and software training. Demonstrated customer service focus. Proficient oral and written communication skills. Highly qualified candidate will also have experience in DocuSign.

Additional Skills:

Able to work on time driven deadlines in a high-pressure environment. Works under general supervision with the ability to follow directions/specifications Creative “solutions focused” problem solving. Uses good judgment and available information to resolve issues. Able to expand job responsibilities, suggest improvements, and collaborate with others to generate ideas and improve processes. Able to lead software training / round table discussions.

Duties and Responsibilities:

Investigates, develops and monitors solutions to enhance utilization of computer resources for end users. Analyze, develop, test, and implements segments of automated systems. Recommend, initiate and implement system changes / enhancements. Provide user support for software and hardware issues. Monitor data integrity and create reports to identify data errors / exceptions. Develop quality control criteria, profile reports, error control criteria, and various system queries (generic and specific). Evaluate and implement robust technology solutions to improve effectiveness and efficiencies. Monitors system operations to ensure accuracy and reliability of data. Ensure compliance with regulatory rules and standards, where applicable. Troubleshoot, resolve and document system / data issues. Generate queries and reports. Maintain data integrity when integrated with other vendor / collaborator software. Identify and coordinate training efforts for effective and efficient best practice use of software. Manage software upgrades. Maintain documentation of all software systems utilization and deployments Work with all IT Staff members in the development and use of proper procedures in support of the software systems Work hours prescribed by the IT Director and any additional hours deemed necessary for the responsibilities assigned. Understand and comply with all of the principles established by the Rosecrance Corporate Compliance Program, Code of Conduct and HIPAA regulations. Resolve and document issues via the Rosecrance ticket tracking system and Help Desk calls. Escalate when necessary. Deliver exceptional customer service consistently to every customer. Resolve and document issues via the Rosecrance ticket tracking system and Help Desk calls. Escalate when necessary. Serve as a role model for other staff, clients and customers. Demonstrate positive guest relations in representing Rosecrance.

Shift Schedule: Monday-Friday 8:30am-5:00pm

Job Type : Full-time (40 hours/week)

Pay : Based on education, experience, and credentials

Work Location: Remote- Will need to be in person for first week of training.

Benefits: Rosecrance values its employees and offers a comprehensive benefits package, including:

Salary based on education, experience, and credentials Medical, dental, and vision insurance with multiple plan options to meet your needs 401(k) plan with employer match and discretionary employer contribution Group Life Insurance including LTD and AD&D Tuition assistance and licensure/certification reimbursement Paid Time Off, sick time, bereavement leave Referral program earning up to $1,000 per hire Wellness plan with certain facilities offering an on-site gym On-demand pay available through our financial wellness provider, UKG Wallet

About Us:

Rosecrance has been at the forefront of providing behavioral health services for over a century. Our mission is to empower individuals and families to overcome substance abuse and mental health challenges through evidence-based therapies and compassionate care. Join us in our mission to foster lasting recovery and transform lives.

We are committed to providing careers that make a difference in the lives of the people we serve and the people we employ. We do this through the work we do, our core mission and values, our employee resources, and especially through our purpose-driven community of opportunity and hope.

Health and Safety:

Committed to upholding a drug-free environment, we prioritize the safety and well-being of both our employees and those under our care. Our zero-tolerance policy extends to all forms of drug use, including marijuana. As a part of our hiring process, candidates are required to undergo an occupational health screening, further ensuring the safety and security of our workplace community.

Equal Employment Opportunity:

Rosecrance is an equal opportunity employer and values diversity in the workplace. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, marital status, veteran status, or any other legally protected status. Our hiring decisions are based solely on qualifications, skills, and experience relevant to the requirements of the position.

Rosecrance proudly participates in the AARP Employer Pledge Program and is a partner of MSEP (Military Spouse Employment Partnership).

  • Application Support Analyst

    3 weeks ago

    Rockford, United States Tech Tammina Full time

    Application Support Analyst Rockford, IL. Full time The level 2 Applications Support Analyst is responsible for providing advanced technical support and troubleshooting for software applications in use by the organization. Essential Functions and Responsibilities Provide advanced technical support for software applications used by the organization's...

  • Application Support Analyst I

    2 weeks ago

    Rockford, Illinois, United States DYOPATH Full time

    Job Title: Application Support Analyst IAt DYOPATH, we're seeking a highly skilled Application Support Analyst I to join our team. As a key member of our technical support team, you will be responsible for providing top-notch technical support and troubleshooting for software applications used by our clients.Key Responsibilities:Provide technical support for...

  • Application Support Specialist

    1 month ago

    Rockford, Illinois, United States DYOPATH Full time

    Job Title: Application Support Analyst IAt DYOPATH, we're seeking a highly skilled Application Support Analyst I to join our team. As a key member of our support team, you will be responsible for providing technical support and troubleshooting for software applications used by our clients.Key Responsibilities:Provide technical support for software...

  • Application Analyst

    3 weeks ago

    Rockford, United States Rosecrance Full time

    Our job is hope. Join a purpose-driven community of champions. Position Purpose: The Application Analyst plays a key role in supporting IT management by maintaining the software architecture that underpins Rosecrance’s business operations. This position ensures that software coding aligns with business practices and standards. The analyst will also...

  • IT Support Analyst 1

    6 days ago

    Rockford, United States Woodward Full time

    Woodward's Diversity, Inclusion and Belonging Commitment At Woodward, no matter where you are from, your physical appearance, or how you identify, you deserve the opportunity to reach your greatest potential. We are on a journey to achieve this as an organization and want to work closely with our members to set the right path. We humbly acknowledge this will...

  • Desktop Support Analyst I

    1 month ago

    Rockford, Illinois, United States DYOPATH Full time

    Job Title: Desktop Support Analyst IAt DYOPATH, we're seeking a highly skilled Desktop Support Analyst I to join our team. As a key member of our IT department, you will be responsible for maintaining the working order of computer hardware and software systems associated with each endpoint in the client's domain.Key Responsibilities:Analyze user requests and...

  • Application Specialist

    3 days ago

    Rockford, Illinois, United States Rosecrance Full time

    Job Summary:The Application Analyst plays a pivotal role in supporting IT management by maintaining the software architecture that underpins Rosecrance's business operations. This position ensures that software coding aligns with business practices and standards. The analyst will also recommend and implement network policies. Additionally, they will manage...

  • Clinical Systems Analyst

    1 week ago

    Rockford, Illinois, United States Mercy Health Full time

    Job Summary:The Clinical Systems Analyst position at Mercy Health supports and maintains software applications that impact clinical areas, such as ambulatory clinics, IP hospital departments, pharmacy, and physician documentation. This role is responsible for highly complex applications management, providing consultative advice to departmental and...

  • Business Systems Analyst

    2 weeks ago

    Rockford, Illinois, United States Bergstrom Inc. Full time

    Bergstrom Inc. Business Systems Analyst Job DescriptionThe Business Systems Analyst will play a crucial role in the IT department, focusing on the JD Edwards and RF Gen systems. This position will collaborate with business leaders and other IT team members to maintain, monitor, and support the JDE ERP system and the RF Gen system.Key Responsibilities:Resolve...

  • Pharmacy Informatics Analyst

    2 weeks ago

    Rockford, United States UW Health in Northern Illinois Full time

    At UW Health in northern Illinois, you will have: • Competitive pay and comprehensive benefits package including: PTO, Medical, Dental, Vision, retirement, short and long-term disability, paternity leave, adoption assistance, tuition assistance • Annual wellness reimbursement • Opportunity for on-site day care through UW Health Kids • Tuition...

  • Business Systems Analyst

    3 weeks ago

    Rockford, Illinois, United States Mindlance Full time

    Job SummaryWe are seeking a highly skilled Business Analyst III to join our team at Mindlance. As a Business Analyst III, you will serve as the liaison between the business and IT, translating complex business needs into application software.Key ResponsibilitiesAnalyze complex end-user needs to determine optimal means of meeting those needs.Determine...

  • Business Systems Analyst

    2 weeks ago

    Rockford, Illinois, United States Mindlance Full time

    Job SummaryWe are seeking a highly skilled Business Analyst III to join our team at Mindlance. As a Business Analyst III, you will serve as the liaison between the business and IT, translating complex business needs into application software.Key ResponsibilitiesAnalyze complex end-user needs to determine optimal means of meeting those needs.Determine...

  • Application Specialist

    1 week ago

    Rockford, Illinois, United States Rosecrance Health Network Full time

    Job DescriptionAt Rosecrance Health Network, we are seeking a skilled Application Analyst to join our team. This role plays a critical part in supporting IT management by maintaining the software architecture that underpins our business operations.The successful candidate will ensure that software coding aligns with business practices and standards. They...

  • Clinical Systems Analyst 3

    2 days ago

    Rockford, Illinois, United States Mercy Health Full time

    Job Summary:The Clinical Systems Analyst 3 position at Mercy Health supports and maintains software applications that impact clinical areas, such as ambulatory clinics, IP hospital departments, pharmacy, and physician documentation. This role is responsible for highly complex applications management, providing consultative advice to departmental and...

  • Security Analyst

    2 weeks ago

    Rockford, United States h3 Technologies Full time

    Job Title-TAX - Cyber Security Analyst JOB ID- (727866) Job Location- 600 East Main St Richmond Va Onsite will be 3 days with Wednesday each week being a must Parking is NOT provided for contractors but there is monthly/weekly parking close by. Pls note: Initial web based IVs will be conducted but pls note an IN PERSON may also be required as a follow up if...

  • Strategic Business Analyst

    2 months ago

    Rockford, Illinois, United States Mercy Health Full time

    Job SummaryWe are seeking a highly skilled Strategic Business Analyst to join our team at Mercy Health. As a key member of our Decision Support team, you will be responsible for providing strategic analysis and market insights to support business decisions.Key ResponsibilitiesMarket Analysis: Develop and maintain market analysis reports, including market...

  • Technical Business Analyst

    2 weeks ago

    Rockford, United States Emerald Resource Group Full time

    Role: I.T. Business Analyst - Claims Data and Analytics Location: Eastlake, Ohio, United States Work Type: Only U.S. Citizens or current Green Card holders will be considered Schedule: Hybrid Salary: $90,000 to $100,000 annually Position Overview We are seeking a skilled I.T. Business Analyst specializing in Claims Data and Analytics. The role allows for a...

  • Senior Business Systems Analyst

    2 weeks ago

    Rockford, Illinois, United States Crescent City Recruitment Group Full time

    Job Title: Senior Business Systems AnalystCrescent City Recruitment Group is seeking a highly skilled Senior Business Systems Analyst to join our team in Rockford, IL. As a key member of our global team, you will be responsible for analyzing and optimizing technical systems, supporting end-users, and collaborating with cross-functional teams.Key...

  • Lead Strategic Business Analyst

    2 days ago

    Rockford, Illinois, United States Mercy Health Full time

    Mercy Health is seeking a highly skilled Lead Strategic Business Analyst to join their team in providing cutting-edge business solutions.About the Role:The Lead Strategic Business Analyst will be responsible for developing and implementing strategic business plans, analyzing market trends, and providing data-driven insights to inform business decisions. This...

  • Cyber Security Analyst

    2 weeks ago

    Rockford, Ohio, United States h3 Technologies Full time

    About the RoleVirginia Tax is seeking a highly skilled Security Analyst to join the Office of Technology. The successful candidate will be responsible for investigating unusual activity to protect agency systems and data, and helping to strengthen the agency's security posture.Key ResponsibilitiesMonitor Splunk (SIEM) and other security tools for security...