IT Support Specialist

2 weeks ago


Rockford, Illinois, United States FurstStaffing Full time
Position Overview

Are you an enthusiastic technology expert with a commitment to delivering outstanding client support? We are looking for a proficient IT Support Specialist to become a vital member of our innovative team. In this role, you will play a crucial part in maintaining the functionality of desktop environments and providing assistance for various devices and systems.

Compensation

IT Support Specialist: Starting pay at $18.98, with potential increases based on experience.

Qualifications

Education:

  • High school diploma or equivalent is mandatory.
  • Associate's degree in a technology-related field is preferred; however, relevant experience may be accepted in lieu of formal education.

Experience:

  • Proficiency in managing desktop environments.
  • CompTIA A+ certification is required.
  • Current certification in Windows Desktop Operating Systems.
  • Understanding of network basics (TCP/IP, DNS, DHCP) and switch port configurations.
  • Familiarity with Microsoft Windows 10 and above, Mac OS, and Linux is advantageous.
  • Experience with Microsoft Office 365 applications.

Knowledge:

  • Multi-functional devices.
  • Mobile technology.
  • Remote support tools and solutions.
  • Anti-virus, anti-spam, and malware protection strategies.
  • Skills in virus and malware detection and removal.
  • Exceptional customer service and troubleshooting abilities.
  • Networked device management.
  • Active Directory.
  • VOIP technology.
Work Schedule

During the training phase, the working hours will be from 8:00 AM to 4:30 PM, Monday through Friday. After training, hours may vary to accommodate late-night coverage and weekend shifts, potentially extending until 8:00 PM on weekdays and until noon on weekends.

If you are eager to enhance your career and be part of a supportive and forward-thinking team, we encourage you to consider this opportunity.



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