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Service Desk Analyst

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Rockford, United States TEKsystems Full time

Description: Long term contract and If full time opportunities present themselves, individuals can apply for those. Service Desk Support team/Call Center. Roughly 3,000 knowledge users (traditional office worker) and 1300 retail store workers ( team takes 700-800 calls per month). Responsibilities: Install, configure, and maintain computer hardware, software, and network systems Identify and address user issues, and provide troubleshooting advice Develop and implement user training programs to educate users on new technologies and software Develop and maintain detailed documentation of IT systems and procedures Act as escalation point of contact for VoIP phone system Install, configure, and maintain computer hardware, software, and network systems Identify and address user issues, and provide troubleshooting advice Develop and maintain detailed documentation of IT systems and procedures Act as escalation point of contact for VoIP phone system Skills: Remote User Support · Desktop Deployment · Windows · Mobile Devices · ServiceNow · Active Directory · Infrastructure · Printer Support The schedule for this open position is 7-4 M-F. Once training is complete it will require two days in the office and a few days remote. Skills: Help desk, Troubleshooting, Active directory, Technical support, service now, Office 365, Windows, itsm, helpdesk troubleshooting Top Skills Details: Help desk,Troubleshooting,Active directory,Technical support Additional Skills & Qualifications: Windows and Mac experience is a plus for this role. Working and supporting windows PCs, Mac PCs, Apple devices.. “we can build from there.” About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.