Quality Assurance Retail Specialist

2 months ago

Eden Prairie, United States Lunds & Byerlys Full time
Job DescriptionJob Description

Our Commitment to You: Lunds & Byerlys is committed to taking care of the employees who take care of our customers. We are committed to creating work environments centered around the values of hospitality, teamwork, and opportunity. Lunds & Byerlys is committed to providing equal opportunities to all interested and qualified candidates.


A little bit about us, we might be for you if you are looking for a...


  • Strong culture based on values, family and team. These words are not just tossed around. They are at the core of who we are.
  • "Great place to work" - we are a Star Tribune Top Workplace 2019-2024.
  • Hometown team with a beloved brand and solid reputation.

NOTE: The following is a profile or persona of who we are looking for. If you have many of the characteristics below, please apply so we can start a conversation.

JOB SUMMARY

This position is responsible for the development, deployment, and auditing of food safety and quality protocol, systems, processes, and programs in the retail stores, as well as the delivery of quality products to our customers.

ESSENTIAL DUTIES & RESPONSIBILITIES

The following description of work to be performed by this individual is not intended to be all-inclusive. Rather, it focuses on the major tasks that must be accomplished. There are many necessary activities to satisfy any of the following performance guidelines.

  • Provide assistance to all Lunds & Byerlys team members modeling company customer service standards at all times
  • Develop, implement, and maintain food safety and quality standards in the retail environment by ensuring team members are trained on company policies, standards, and procedures; monitor compliance to policies and procedures; distributing and maintaining procedures and supporting documentation
  • Facilitate communication and compliance with The Minnesota Food Code between retail stores and inspection agencies. Follow up on non-conformances to reduce the number and severity of violations
  • Identify customer and/or supplier concerns and determine corrective action to take or make recommendations to resolve, consulting with others when needed
  • Investigate store product quality issues including consumer concerns and determine corrective action to take or make recommendations in order to resolve, interfacing with appropriate facilities, vendors, and co-packers when needed
  • Manage retail chemical program by developing, communicating, and maintaining store sanitation procedures
  • Coordinate with stores and category managers on new product launches, recipes, and training
  • Conduct recall effectiveness checks at stores to ensure all recalled product is removed and accounted for successfully
  • Maintain and ensure accuracy of ingredient and in-store recipe specifications with category managers
  • Conduct food safety and quality audits in stores
  • Collaborate with broader quality assurance team to resolve product concerns
  • Maintain relationships with key stakeholders to stay informed to local, state, and federal regulatory changes in food safety and quality, and manage corporate adaptions to those changes

OTHER JOB DUTIES (Not considered essential to the job)

  1. Perform all other related assignments (including special projects) as required in a professional and cooperative manner.

MINIMUM QUALIFICATIONS

  1. Education
    1. Bachelor's degree in science, microbiology, food science or equivalent experience
  2. Certifications:
    1. Required: CFPM
    2. Desired: REHS, SQF Practitioner, HACCP certification
  3. Experience
    1. Three to five years of experience in food safety and quality auditing and training in a retail setting
    2. GMP or HACCP knowledge preferred.
  4. LFHI Competencies expected of all employees include action oriented, communicates effectively, customer focus and instills trust.
  5. Other required Knowledge, Skills, and Abilities:
    1. A service-oriented individual with a high energy, positive and friendly demeanor
    2. Ability to respond to continually changing priorities and coordinate multiple projects
    3. Computer skills (Outlook, Excel, Word)
    4. Strong customer service, interpersonal, communication and problem-solving skills
    5. Ability to maintain compliance with USDA, FDA, and all other regulatory agencies while complying with good manufacturing practices
    6. Planning, organizing and time management skills
    7. Ability to maintain confidentiality
    8. Ability to read, write, speak and comprehend English

OTHER REQUIREMENTS/EQUIPMENT USED, IF APPLICABLE

Equipment Used

  • Office Equipment (this may include computer, phone, printer, scanner, copier and fax machine)
  • Basic laboratory equipment (may include PH meter, thermometers, Uni-Lite NG, viscometer, refractometer, scales)


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