Community Director

Cooper Street Capital is looking for a Community Director in Santa Fen, NM  to join our growing team

Who We Are:

CSC Management is a privately owned, multi-family property management firm headquartered in Aspen, CO. We own and operate a portfolio of multifamily properties throughout the United States including key markets such as Austin, Houston, El Paso, Santa Fe, Albuquerque, Portland, and Oklahoma City - with close to 5,000 units under management.

Job Summary:

The Community Director is the key to success at our property sites. In this position, you will act as the property manager for a multi-family apartment home property in SANTA FE, NM.  This property is LIHTC and Tax Credit, we are looking for someone experienced in these markets.  You will be in charge of overseeing rehab and property improvement projects. You will be responsible for all property operations and will manage and coordinate people, activities and available resources in order to maximize occupancy levels and property values. Leasing is a high priority for this role. In essence, you will make sure that the property is running smoothly, that tenants are safe and satisfied, and that all facilities and compliance are in great standing. In addition, you will support and/or train the support staff and maintenance team to perform their jobs to the fullest potential.

 Benefits:

• 401K Matching & Contributions
• Housing discount programs
• Health insurance
• Health savings account
• Dental Insurance
• Vision Insurance
• On-going training and development in topics relevant to the Property Management industry
• PTO, including vacation, sick, and personal time off, as well as paid holidays
• Performance Bonus Programs
• Employee assistance program
• Employee discount
• Life insurance
• Paid time off
• Parental leave
• Professional development assistance
• Referral program
• Long term & Short Term Disability Insurance

Responsibilities

• Collaborate with Regional Manager in the creation of operational budgets
• Manage the property to perform in line with the established budget guidelines throughout the year
• Ensure that all rents are collected when due and posted in a timely manner. It is mandatory that all bank deposits are made immediately and deposits are reported to the corporate office on a daily basis.
• Perform evictions, utility cut-offs and landlord liens as required on delinquent rents
• Lease vacant units by communicating with leads, giving tours, and advertising the property with creative marketing techniques.
• Communicate with vendor/contractors concerning work scheduling, billings, vendor relations and certificates of insurance
• Approve and submit all invoices to corporate office for payment
• Hire, terminate, train, motivate and supervise all onsite staff in order to achieve operational goals. This includes new employee onboarding, annual performance reviews, review and approval of timesheets, instructing and advising onsite staff of employee procedures and guidelines.
• Conduct ongoing training with office staff
• Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments
• Know the application, leasing and all applicable NM property code laws
• Ensure that lease files are complete and that completion of leases is being executed properly and in accordance with Tax Credit restrictions 
• Complete renewals and re certifications to ensure tenants still qualify for their units 
• Ensure that the office opens on schedule, is clean, and that model apartments are ready for tours and inspections
• Attend scheduled meetings with visiting CSC and Cooper Street Capital team members
• Maintain records on all aspects of management activity on a daily, weekly and/or monthly basis. Submits required reports to central office on a weekly and monthly basis
• Communicate all challenges affecting the operation of the property to the Director of Operations in a timely manner
• Ensure all calendar activities are conducted in a timely manner to meet required deadlines
• Ensure all required permits by city, county and state are current at all times, e.g. multifamily license, pool/spa, boiler, etc.
• Maintain positive customer service attitude that contributes to a vibrant community
• Delegate inspections with residents for all move-in/move-outs
• Review and track all notices to vacate to determine the cause of the move-out
• Initiate and implement policies/procedures to maintain resident communications; e.g., complaints, service requests, etc.
• Support residents with payment plans and community supports as needed
• Physically walk and inspect property on a daily basis; vacant apartments must be walked a minimum of once per week to ensure appropriate temperature settings and security of unit
• Update ‘Make Ready Board’ daily. Coordinate with maintenance and make-ready staff to ensure timely recondition of apartments after move-out
• Monitor and schedule all maintenance activities
• Inspect the Maintenance Shop monthly to ensure compliance with CSC policy
• Report all liability and property incidents to the Central Office immediately. Ensure that all occupational injury claims are reported and proper paperwork is completed immediately and forwarded to the Corporate Office within 24 hours.
• Manager will conduct monthly safety meetings and complete Safety Checklists with Maintenance
• Delegate or conduct market surveys monthly. Delegate or shop comparables and be aware of neighborhood market conditions
• Maintain awareness of market/industry conditions and trends via trade publications, professional organizations, etc.
• Complete Marketing Plan quarterly
• Welcome and show property to prospective new residents. Also, handle incoming phone calls from prospective new residents and complete appropriate paperwork.
• Approve all rental applications
• Approve and sign all lease paperwork and addenda
• Approve and sign off on all commission forms
• Complete leasing goals weekly
• Perform a variety of position related tasks as requested by the Regional/Asset Manager or CSC leadership team

Minimum Requirements

• 3 years experience managing apartment properties
• 2+ years experience in LIHTC properties
• 2+ years managing property teams (maintenance + support staff)
• Spanish speaker preferred
• Evidence of leadership qualities within the region, the company and/or the industry
• B.S. in Business, Real Estate, or equivalent, preferred
• Proficient knowledge of Microsoft Office Suite, Email, Dropbox, Google Drive, and Online Databases like Entrata and Bluemoon
• Proficient knowledge in basic accounting, reading financial statements, and managing budgets

About Us:

We value progressive thinkers who bring diverse experiences and viewpoints to the table. CSC team members are systems thinkers and operational experts. We are performance driven self-starters who embody an entrepreneurial mindset and thrive in being self-directed as well as team-oriented. We enjoy working with a team to build new systems and creatively use existing resources to proactively address issues. We strive for continual improvement and excellence.

CSC is committed to equal employment opportunity. We will not discriminate against employees, or applicants for employment, on any legally-recognized basis including, but not limited to: veteran status, marital status, military status, race, age, gender, religion, sexual orientation or national origin.'

This Company Describes Its Culture as:

• Detail-oriented -- quality and precision-focused
• Aggressive -- competitive and growth-oriented
• Outcome-oriented -- results-focused with strong performance culture
• Team-oriented -- cooperative and collaborative