Service Coordinator Specialist

1 month ago

Lancaster, United States North Los Angeles County Regional Center Full time
Job DescriptionJob Description


NORTH LOS ANGELES COUNTY REGIONAL CENTER

CLASSIFICATION SPECIFICATION

CONSUMER SERVICES COORDINATOR SPECIALIST – OFFICER OF THE DAY (OD)- BILINGUAL


SCOPE: Specialist position that will perform a breadth of functions that supports case management. Will be responsible for service coordination (not responsible for conducting fieldwork), as defined in the position of Consumer Services Coordinator (CSC) for uncovered caseloads (not assigned to the CSC Specialist - Floater).

SUPERVISION: Receives general supervision from the Consumer Services Supervisor or Branch Supervisor in the branch offices. CSC Specialist - OD will report to Consumer Services Manager or Director in the absence of a Branch Supervisor or Consumer Services Supervisor.

EXAMPLES OF DUTIES: (These are examples of the types of duties that may be performed. Additional duties may be added.)

1. Initiates and responds to consumer, family, service provider, and outside agency communications on topics including service eligibility, regional center service standards, regional center methods, generic agency programs and methods, and problem resolution. Provides information through a variety of methods including telephonic and electronic mail.

2. Conducts individual program planning, including annual and quarterly review meetings, in collaboration with consumers and where appropriate families and service providers, and completes corresponding reports.

3. Conducts individual family service planning, including initial, semi-annual, annual, transition and periodic reviews, with consumers and parents, foster parents, and guardians.

4. Generates referrals and Purchase of Service Authorizations, Change in Authorizations and Purchase of Service Terminations, as needed.

5. Provides advocacy assistance, as needed.

6. Provides information regarding available resources and services to consumers and their families, and care providers.

7. Documents all case management activity performed in the consumer’s interdisciplinary notes in accordance with Title 19.

8. Maintains case management documents in the consumer record.

9. Respond to all incoming calls on an uncovered caseload for cases that have not been assigned to a floater or for cases on an existing caseload where the assigned CSC is unavailable due to vacation, out sick, etc. The OD will also respond to walk-in consumers and families when the assigned CSC is not available.

10. Telephone messages must be checked as soon as feasible and return calls immediately.

11. Maintains Community Resource Database.

12. Reviews Incoming Case Transfers (e.g., review of exceptional funding authorizations, exceptional living arrangements with transfer cases).

13. Review of Outgoing Case Transfers (e.g., ensure funding is terminated appropriately).

14. Review of Notice of Actions.

15. Training and Mentoring of New Staff.

16. Participation in Diversity and Inclusion Projects, Community Outreach, Statewide Placements, and Special Projects/Committees.

17. Performs other related duties as required or assigned.

EMPLOYMENT GUIDELINES:

Knowledge: Developmental or related disabilities, social service provision.

Skills: Assessment, program planning, customer service, strong organization and paperwork management, strong verbal and written communication, and ability to communicate complex material, computer usage. Must work successfully with people from a variety of cultures.

Bilingual Spanish/English may be required.

Education/Experience: Bachelor Degree in social work, psychology, human development, sociology, public health nursing or a related field and two years of Regional Center preferred experience as a service coordinator. A Master’s Degree in a related field is preferred.

Valid CDL and reliable transportation, or acceptable substitute, required. This position is non-exempt.

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