Client Services Manager

4 weeks ago

Media, United States Healthcare Administrative Partners Full time
Job DescriptionJob Description

Healthcare Administrative Partners, HAP, is looking for an experienced Client Services Manager a customer first mentality to work full-time in our Client Services team.

Healthcare Administrative Partners is a leading provider of medical billing, coding and consulting for healthcare providers. Our headquarters is located near Philadelphia in Media, PA. Our outsourcing operations are conducted in our Media location as well as in our Portsmouth, NH office. We strive to deliver our services effectively, efficiently, and with the highest level of integrity possible. That's how we've earned our clients' trust for over two decades and continue to earn their business every day. From helping healthcare providers attain their financial objectives to having more time to spend with patients, we're enabling our clients to achieve their goals specifically because of the dedication of our employees.

As the Client Service Manager, you will be play a critical role within the group by overseeing various projects including: operational assessments and performance improvement initiatives; physician operations and business plan development and validation for population health initiatives; network assessment, strategy development and integration; physician engagement, leadership, and governance; provider compensation design and implementation; clinical and administrative quality, workflow analysis and design; market research, analysis and forecasting; practice management system and EHR system implementation and support. This role will also provide services around Physician-Hospital alignment and integration issues around clinical, operational, and financial with merging, integrating and stabilizing value-based practice operations.

Duties include:

  • Assume complete ownership of key project tasks within larger engagements, including development and presentation of key findings and recommendations.
  • Financial pro forma development, risk adjustment and financial benchmarking.
  • Conduct senior level physician and administrative interviews.
  • Carry out substantial business analyses and deliver high quality, client-ready work.

The ideal candidate will have a working knowledge of Value Based Care principles and models (ACOs/CINs/Population Health/Managed Care) and experience implementing them in a physician practice setting and a working understanding of radiology physician training and respective medical practice support requirements. In addition:

  • Demonstrated poise and business maturity to perform effectively and add value in the client environment.
  • Strong knowledge of and application of healthcare research resources.
  • Understanding of basic federal regulatory principles, desired.
  • Experience reviewing and assessing contracts related to physician practices (physician employment, professional services agreements, etc).
  • Knowledge in physician quality assurance reporting metrics to ensure compliance with practice PSA agreements.
  • Strong knowledge base of fundamental concepts of practice benefits (retirement, health insurance, life insurance, long-term care, etc).
  • Understanding of market/financial analysis in context of healthcare provider needs.
  • Strong quantitative skills, required.
  • Demonstrated written and oral communication and presentation skills.
  • Excellent organizational skills.
  • Strong attention to detail and accuracy.
  • Strategic problem solver.
  • Strong PowerPoint and Excel skills required, Access skills.

You must not be subject to employment restriction from a former employer (such as a non-compete) that would prevent you from performing the job responsibilities as described.

If you are passionate about your work, able to manage the inevitable obstacles that come your way, and are willing to go the extra mile to exceed expectations, we're interested in talking to you.

Benefits: Competitive pay, Health insurance, Dental insurance, Vision insurance, Retirement plan, Paid time off, Flexible schedule, Philanthropy


E-Verify and Equal Opportunity Employer

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