Director of Sales and Client Success
6 days ago
At BetterGood, we’ve spent 25 years refining our approach to delivering real value through our software, VolunteerHub. We believe in fostering cooperation, learning from experience, and continuously improving how we work. We’re looking for someone to lead our sales and client success efforts while helping others grow and learn within that system.Role Overview
Your role isn’t about hitting quotas or driving short-term sales. Instead, you’ll focus on building strong, lasting client relationships and ensuring our processes consistently deliver the best possible experience. We’re looking for someone who can dig deeper than just looking at numbers. You need to understand how all the moving parts work together, spot patterns, and find ways to make the system better. You’ll also be responsible for mentoring and coaching your team to help them develop the same skills and mindset.Key Responsibilities
- Lead and improve sales and client support processes to ensure they align with our commitment to delivering consistent value.
- Work closely with teams across the company to make sure our clients get a smooth, reliable experience, while always looking for ways to simplify and improve how we work.
- Analyze performance by looking at the bigger picture, understanding how different factors connect, and addressing the root causes of any issues.
- Actively train, mentor, and coach your team, fostering a culture of continuous learning and improvement.
- Build and maintain client relationships based on trust and a deep understanding of their needs.
- A strong ability—or willingness to learn—to see how different parts of a system work together and influence each other, and to think beyond quick fixes.
- Experience managing sales or client relationships with a focus on improving processes and delivering long-term value.
- Strong leadership skills centered on helping teams learn, grow, and work together effectively.
- A commitment to quality and a belief that the best client relationships are built on trust, consistency, and truly understanding the customer’s needs.
- Bachelor’s degree in Business Administration, Marketing, or a related field.
- At least 5 years of experience in sales and/or client success, with a minimum of 2 years in a leadership role within a software or tech company.
- Proven track record of developing and executing successful sales and client success strategies in a small company environment.
- Strong understanding of the software industry and the ability to quickly learn new products and technologies.
- Excellent leadership, communication, and interpersonal skills.
- Ability to work collaboratively with cross-functional teams and manage stakeholder relationships.
- Deep understanding of customer needs and market dynamics.
- Strong analytical and problem-solving skills.
- Commitment to quality and continuous improvement.
- Ability to adapt quickly and effectively to changing circumstances and priorities.
- Proactive approach to managing customer relationships and ensuring satisfaction.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Travel
This position rarely requires travel beyond annual in-person company events.#LI-remote
Powered by JazzHR
vK3HZAcoqS
-
Director of Sales and Client Success
1 month ago
Columbus, United States BetterGood Full timeJob DescriptionJob DescriptionThe Director of Sales and Client Success is responsible for driving revenue growth, developing and executing sales strategies, and ensuring customer satisfaction and retention. This remote role requires a hands-on leader who can effectively manage both the sales and client success teams, fostering a collaborative environment to...
-
Director of Client Development and Success
1 week ago
Columbus, Ohio, United States Epsilon Full timeAbout the RoleThe Senior Director, Client Growth Strategist is a key leadership position at Epsilon, responsible for driving the overall success of a specified client relationship or business. This includes developing strategic plans, overseeing their execution, and managing financial aspects.Key ResponsibilitiesStrategic LeadershipDevelop and execute...
-
Client Success Specialist
2 weeks ago
Columbus, Ohio, United States BlastOne Full timeJob OverviewSalary:Company BackgroundBlastOne is a rapidly expanding, family-owned enterprise that is seeking exceptional talent to join our vibrant and fast-paced team. Our success is attributed to our remarkable staff who embody our outstanding culture. We prioritize competitive compensation and comprehensive benefits to attract the finest...
-
Client Success Specialist
2 weeks ago
Columbus, Ohio, United States PracticeSuite, Inc. Full timeOverviewPracticeSuite is a rapidly expanding cloud computing software enterprise dedicated to delivering a comprehensive cloud-based 360°Office Platform tailored for healthcare facilities. Recognized among the top five cloud-based systems in the healthcare sector, PracticeSuite is committed to enhancing the profitability of healthcare professionals through...
-
Client Success Specialist
2 weeks ago
Columbus, Ohio, United States PracticeSuite, Inc. Full timeOverviewPracticeSuite is a rapidly expanding cloud computing software enterprise that delivers a comprehensive cloud-based 360°Office Platform tailored for healthcare providers. Our organization is recognized among the top five cloud-based systems in the healthcare sector.Our mission is to empower healthcare professionals to operate profitably by offering...
-
Client Success Specialist
2 weeks ago
Columbus, Ohio, United States PracticeSuite, Inc. Full timeOverviewPracticeSuite is a rapidly expanding cloud computing software enterprise that delivers a comprehensive cloud-based 360°Office Platform tailored for healthcare providers. Our organization is recognized among the top five cloud-based systems in the healthcare sector.Our mission is to empower healthcare professionals to operate profitably by offering...
-
Client Success Specialist
2 weeks ago
Columbus, Ohio, United States PracticeSuite, Inc. Full timeOverviewPracticeSuite is a rapidly expanding cloud computing software enterprise that delivers a comprehensive cloud-based 360°Office Platform tailored for healthcare providers. Recognized among the top five cloud-based systems in the healthcare sector, PracticeSuite is committed to enhancing the profitability of healthcare professionals through its...
-
Director Sales
1 month ago
Columbus, United States Express Wash Hold Co LLC Full timeJob DescriptionJob DescriptionExpress Wash Concepts (EWC), established in 2018, is the parent company of five award-winning express tunnel car wash brands: Moo Moo Express Car Wash, Flying Ace Express Car Wash, Clean Express Auto Wash, Green Clean Express Auto Wash, and Bee Clean Express Car Wash.Our swift, top-tier, eco-friendly car washes and unwavering...
-
Enterprise Client Success Manager
7 days ago
Columbus, Georgia, United States Global Payments Full timeAbout This RoleAs an Enterprise Client Success Manager at Global Payments, you will play a critical role in ensuring the success of our clients by providing exceptional support and service. This is a unique opportunity to work with a dynamic team and make a meaningful impact on the payments technology landscape.Key ResponsibilitiesClient ManagementDevelop...
-
Sales Team Lead
7 days ago
Columbus, Ohio, United States Sales Focus Full timeSales Focus, Inc. is seeking a seasoned Sales and Program Manager to drive growth and success in the energy industry. As a key member of our team, you will be responsible for managing sales teams across the US, developing and training sales staff, and tracking performance against key performance indicators (KPIs).Key Responsibilities:Conduct client kick-off...
-
Client Success Specialist
1 week ago
Columbus, Ohio, United States Wolters Kluwer N.V. Full timeRole OverviewAs a Customer Success Associate at Wolters Kluwer N.V., you will play a vital role in ensuring our clients receive exceptional service tailored to their unique needs.Key ResponsibilitiesProvide timely and professional assistance to our clients, including small enterprises, legal practices, and corporate entities.Engage in consultative service to...
-
Enterprise Sales Director, GLT
4 weeks ago
Columbus, Ohio, United States Lionbridge Technologies Full timeLocation: Any City, Any State Position Title: Enterprise Sales Director, GLT Req: 55767 Enterprise Sales Director We are seeking a dynamic and driven Enterprise Sales Director to join our team at Lionbridge. In this pivotal role, you will be responsible for independently engaging with prospective clients within assigned accounts to showcase Lionbridge's...
-
Client Success Specialist
2 weeks ago
Columbus, Ohio, United States Ohiox Full timeClient Success Specialist - Insurance SolutionsOhiox is a premier digital platform focused on streamlining small commercial insurance processes. Our innovative technology accelerates the quote and binding procedures, making them seamless and beneficial for all stakeholders, including agents, brokers, and carriers. Ohiox's cutting-edge product offerings have...
-
Enterprise Sales Director, GLT
2 months ago
Columbus, United States Lionbridge Technologies Full timeLocation: Any City, Any State Position Title: Enterprise Sales Director, GLT Req: 55767 Enterprise Sales Director We are seeking a dynamic and driven Enterprise Sales Director to join our team at Lionbridge. In this pivotal role, you will be responsible for independently engaging with prospective clients within assigned accounts to showcase Lionbridge's...
-
Director of Sales and Marketing
7 days ago
Columbus, United States Catalyst Career Group Full timeJob DescriptionJob DescriptionDirector of Sales and MarketingOur client is a 35 year old Family Owned company and a leader in providing comprehensive fleet vehicle services. As they continue to grow, they are seeking to add a dynamic Director of Sales and Marketing who would maintain an office in either the Columbus or Cincinnati branch and oversee the...
-
Territory Sales Consultant
2 weeks ago
Columbus, Ohio, United States Sales Focus Full timePosition OverviewJoin our team as a full-time Territory Sales Consultant, where you will be instrumental in driving sales growth beyond the traditional office setting.About Sales Focus Inc.Sales Focus Inc. is a leader in sales outsourcing, with a rich history of enhancing sales performance across various sectors. Our expertise spans over 25 years, empowering...
-
Territory Sales Consultant
2 weeks ago
Columbus, Ohio, United States Sales Focus Full timePosition OverviewJoin our team as a Territory Sales Consultant where you will play a crucial role in expanding our client’s market presence. This is a full-time opportunity that involves engaging with potential customers in a residential setting.About Sales Focus Inc.Sales Focus Inc. is a leader in sales outsourcing, dedicated to enhancing sales...
-
Client Success Lead
2 weeks ago
Columbus, Ohio, United States MongoDB Full timeRole OverviewAt MongoDB, we are at the forefront of the data management software industry, which is projected to grow significantly in the coming years. As a Customer Success Manager, you will play a pivotal role in transforming industries and empowering developers to create innovative applications.Key ResponsibilitiesIn this role, you will:Serve as a...
-
Enterprise Client Success Manager
3 days ago
Columbus, Ohio, United States Global Payments Full timeAbout This RoleAt Global Payments, we're committed to delivering best-in-class payment technology and software solutions to our clients. As an Enterprise Client Success Manager, you'll play a critical role in ensuring our clients receive exceptional service and support.Key ResponsibilitiesClient Relationship ManagementDevelop and maintain long-term...
-
Sales Director
1 month ago
Columbus, United States CommonSail Investment Group Full timeJob DescriptionJob DescriptionCommunity SpecialistDanbury Senior LivingThe Community Specialist is a sales professional responsible for leasing a senior living community. By creating and following a strategic business plan, the ideal candidate will manage their sales funnel, create urgency with prospects, and follow a sales process through closing to achieve...