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Client Success Lead

2 months ago

Columbus, Ohio, United States MongoDB Full time
Role Overview

At MongoDB, we are at the forefront of the data management software industry, which is projected to grow significantly in the coming years. As a Customer Success Manager, you will play a pivotal role in transforming industries and empowering developers to create innovative applications.

Key Responsibilities

In this role, you will:

  • Serve as a strategic advisor to clients, guiding them on best practices and overall technology strategies.
  • Act as the primary liaison between MongoDB and its customers, utilizing your technical and account management expertise.
  • Collect and relay customer feedback to internal teams to enhance product offerings and service delivery.
  • Facilitate executive business reviews with key stakeholders to align on business objectives and success plans.
  • Lead initiatives to develop and refine the Customer Success program, ensuring it meets the evolving needs of our clientele.
Qualifications

The ideal candidate will possess:

  • Over 9 years of experience in Customer Success, Account Management, or a related field.
  • A strong background in advocating for customer needs within a technical environment.
  • The ability to operate independently while maintaining a customer-centric focus.
  • An entrepreneurial mindset, capable of building new processes and practices.
  • Technical product knowledge or experience in software development is preferred.
Why Join Us?

At MongoDB, we are committed to fostering a supportive and enriching culture for all employees. We offer a range of benefits aimed at promoting well-being and professional growth. Join us in making a significant impact in the world of data management.