Client Success Specialist
2 weeks ago
Ohiox is a premier digital platform focused on streamlining small commercial insurance processes.
Our innovative technology accelerates the quote and binding procedures, making them seamless and beneficial for all stakeholders, including agents, brokers, and carriers.
Ohiox's cutting-edge product offerings have revolutionized a traditionally slow and manual workflow, leading to reduced expenses, enhanced efficiency, and improved overall results.
This position operates in a hybrid environment. Candidates should be located within a reasonable distance from our operational headquarters.
YOUR ROLEThe Client Success Specialist (CSS) serves as the main point of contact between Ohiox and our valued partners.
Our CSS professionals are responsible for nurturing relationships with designated partners, enhancing their experience, and ensuring their success and satisfaction with our offerings.
This role also involves gathering and analyzing data related to these partnerships and collaborating closely with internal teams to maximize partner satisfaction.
WHAT YOU'LL DO- Build and sustain robust relationships with clients
- Deliver outstanding customer service and support
- Oversee client accounts to guarantee their success
- Identify growth opportunities and promote additional products and services
- Work with cross-functional teams to address client needs
- Provide regular updates and analyses to clients
- Resolve client inquiries and issues promptly and effectively
- Experience in an Insurance Agency (Personal Lines, P&C)
- Bachelor's degree in Business, Marketing, or a related field is preferred
- Direct experience working with Insurance Agents
- 3+ years in customer service, account management, or a similar role
- Excellent communication and interpersonal abilities
- Capacity to work independently as well as collaboratively
- Strong problem-solving and analytical skills
We provide competitive compensation and comprehensive benefits, including:
- Medical, Dental, and Vision coverage
- Generous Paid Time Off policy
- 401(k) plan with company matching
- Employee Assistance Program
- Disability and Life Insurance benefits
Ohiox is committed to fostering an inclusive workplace.
We are proud to be an equal opportunity employer, considering all qualified applicants without regard to race, color, religion, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
Our hybrid work culture allows employees to work in a manner that suits them best, with some roles requiring specific location-based presence.Our benefits package includes, but is not limited to: Medical, dental, vision, basic life insurance/AD&D, and disability insurances.
Savings plan:
A generous and fully vested 401(k) match starting from day one of employment.
Flexible culture:
We support a remote and adaptable work environment.
Generous PTO and Holiday schedule:
All Ohiox employees enjoy nine paid holidays.
Parental leave and an Employee Assistance Program are also available.
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