Client Success Specialist

2 weeks ago

Columbus, Ohio, United States BlastOne Full time
Job Overview

Salary:

Company Background

BlastOne is a rapidly expanding, family-owned enterprise that is seeking exceptional talent to join our vibrant and fast-paced team. Our success is attributed to our remarkable staff who embody our outstanding culture. We prioritize competitive compensation and comprehensive benefits to attract the finest professionals.

About Us: BlastOne stands as a premier global provider of Abrasive Blasting and Coating Equipment and Facilities across diverse industries. Our growth hinges on hiring exceptional individuals who align with our core values.

Position Summary

The Customer Success Manager plays a crucial role in overseeing a portfolio of significant accounts, ensuring high levels of customer satisfaction, effective product utilization, and customer loyalty. You will act as the main liaison for key clients, comprehend their success metrics, address inquiries, resolve challenges, and gradually become a trusted advisor.

  • Foster robust, long-lasting relationships with clients through consistent communication and prompt resolution of issues with tailored solutions.
  • Collaborate closely with Sales, Support, Billing, and other technical teams to guarantee an outstanding customer experience and address any client concerns.
  • Sustain a revenue stream by managing account retention and renewals.
  • Enhance revenue through increased product adoption and usage.
  • Develop expertise in blasting processes and equipment, educating clients on the advantages and applications of our offerings.
  • Advocate for the value of BlastOne products and services, helping clients recognize their benefits.
  • Prepare weekly, quarterly, and annual customer success reports to ensure clients maximize our product/service, proactively resolve issues, and achieve their objectives.

Qualifications

  • Over 5 years of experience in industrial equipment sales or service.
  • Prior experience as a customer success manager, customer service representative, or similar role, managing the procurement process from requisition to delivery while ensuring adherence to company policies.
  • Bachelor’s degree in Engineering, Business, Marketing, or related fields, or equivalent experience.
  • Familiarity with heavy industrial solutions.
  • Understanding of blasting and coating operations.
  • Proficiency in Microsoft Office Suite, including Microsoft Projects.
  • Capability to lift up to 50 lbs. occasionally.
  • Ability to stand for extended periods.
  • Capacity to work at a desk for prolonged durations.
  • Experience in various industrial production operations based on client needs.

Travel Requirements

  • Up to 25% travel may be required.

Benefits of Joining BlastOne

  • A supportive family culture with a meaningful mission.
  • Flexible time-off policies.
  • Generous 401k plan.
  • Industry-leading health insurance and benefits program.
  • Opportunities to make a significant impact on the company's success.
  • Exceptional growth prospects within the company and the industry, including both responsibilities and compensation.

Core Values and Culture

At BlastOne, we pride ourselves on our unique culture. Our close-knit team consists of dedicated professionals who are passionate about supporting our clients. As a third-generation family business, we are committed to sustainable growth for future generations. We strive to ensure that new team members positively contribute to our existing culture.

Desired Traits

  • Team-oriented.
  • Positive mindset.
  • Strong work ethic.
  • Driven to achieve excellence.
  • Detail-oriented.
  • Customer and quality-focused.

We embody a culture of HAPIEE, which represents our core values:

  • H: Humility – Success is a team effort; no one is superior to another.
  • A: Agility – We adapt quickly and work efficiently.
  • P: Positivity – We maintain an enthusiastic and passionate approach.
  • I: Integrity – We act respectfully and ethically at all times.
  • E: Execution – We follow through on our commitments.
  • E: Excellence – We uphold a strong work ethic and strive for high standards.

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