Front Desk Representative

1 month ago


Santa Ana, United States Angela Scribe Full time
Job DescriptionJob DescriptionJob Description: Front Desk RepresentativePosition Overview

We are looking for a friendly and professional Front Desk Representative to join our team. The ideal candidate will have excellent customer service skills, a positive attitude, and the ability to handle a variety of administrative tasks efficiently. As the first point of contact for our company, you will play a crucial role in creating a welcoming environment for our clients, visitors, and staff.

Key Responsibilities
  • Greeting and Welcoming Visitors: Warmly greet all visitors and clients upon arrival, ensuring they feel welcomed and valued.
  • Answering Phone Calls and Emails: Manage incoming calls and emails, redirecting them as necessary and providing accurate information to inquiries.
  • Managing Appointments: Schedule and confirm appointments, maintaining an organized calendar for the office.
  • Handling Correspondence: Distribute incoming mail and manage outgoing mail and courier services.
  • Administrative Support: Assist with a variety of administrative tasks, including data entry, filing, and maintaining office supplies.
  • Customer Service: Address client and visitor inquiries, concerns, and complaints in a professional manner.
  • Security and Access Control: Monitor access to the building, ensuring security protocols are followed.
Qualifications
  • High school diploma or equivalent. Additional certification in office management or related fields is a plus.
  • Excellent verbal and written communication skills
  • Strong organizational and multitasking abilities
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)
  • Familiarity with office equipment (e.g., printers, scanners)


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