Technical Support Specialist II

1 week ago


Torrance, United States Compex Legal Services Full time $29 - $36
Job DescriptionJob Description

As a Technical Support Specialist II at Compex Legal Services, your primary purpose is to guide customers, both remotely and in person, through systems configuration and troubleshooting. You will play a vital role in ensuring the smooth operation of our technical systems and providing exceptional support to our staff.

Job Duties

  • Provide technical support to staff, assisting them with system configuration and troubleshooting both remotely and in-person.
  • Collaborate with the IT team to escalate and resolve complex technical problems.
  • Maintain accurate records of customer interactions and technical issues.
  • Stay up-to-date with the latest technical developments and software updates.

Required Qualifications

Education:

  • High school diploma or equivalent.

Experience:

  • At least 2 years of experience in a technical support role.
  • Proficiency in troubleshooting hardware and software issues.
  • Strong knowledge of operating systems and software applications.

Knowledge and Skills:

  • Excellent problem-solving and communication skills.
  • Ability to work independently and as part of a team.
  • The ability to break down technological processes and deliver clear, step-by-step instructions.
  • Familiarity with technical support tools and software.
  • Patient, friendly demeanor with a great aptitude for listening.
  • Strong verbal and written communication skills.

Preferred qualifications

  • Previous experience with JIRA and Confluence.
  • Associate's degree or higher in a related field.
  • Team-oriented mindset with an openness to constructive feedback.
  • Certifications in technical support or related areas.

Working Conditions

  • This is a full-time, in-office position in Torrance, CA.
  • You may be required to work occasional weekends or evenings to meet customer needs.
  • The job may involve occasional lifting of computer equipment and the ability to work in a fast-paced technical environment.

Compex Legal Services is an equal opportunity employer. We welcome candidates from all backgrounds to apply.

If you are a technically skilled individual with a passion for providing top-notch customer support, we encourage you to apply for this exciting opportunity.



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