Outreach Housing Stabilization Supervisor

2 months ago

Boston, United States Pine Street Inn Full time
Job DescriptionJob DescriptionDescription:

SCHEDULE: Monday – Friday, 8:00 a.m. - 4:30 p.m., evenings and weekends as needed


Pays $29.55 per hour DOE


This position carries a retention bonus of $5000.00, payable in equal instalments of $1000 at 3 months, $1000 at 6 months, and $3000 at 1 year.

This bonus is only available to new, external hires to Pine Street Inn, including temporary staff who are thereafter converted to permanent employment status. This bonus is not available to Pine Street Inn staff or paid interns or paid co-op students who are seeking a transfer to this role. This bonus is only payable for work actually performed in this role. Employees who leave their position before they have worked all the time required for each bonus installment will not be eligible to collect further payment for their prior position, even if they stay at Pine Street Inn in another position.


LOCATION: 363 Albany St. Boston MA


LOCATION: 105 Chauncey St. Boston, MA


SUMMARY OF THE POSITION:

The Outreach Housing Stabilization Supervisor (OHSS) is responsible for planning, assigning, reviewing, supervising and managing day-to-day activities of Outreach Housing Program staff responsible for providing complex placement and stabilization services. This team will provide placement and stabilization services for the targeted group of long-term unsheltered individuals in designated BHA public housing units as well as provide housing stabilization to other Outreach clients placed in housing.

This position is responsible for the effective management of four (4) Placement and Stabilization Specialists. At a later date, this may expand to six (6) who will report directly to this position. Duties include supervision, performance evaluation, meeting with external stakeholders, on-boarding/training, professional development, prioritizing and assigning housing work and related activities. The candidate will participate in the development or revising of housing program policies and procedures.

This team will work very closely with BHOT Outreach Specialists and Clinicians and the Veterans Outreach Team who provide the initial engagement and ongoing support and evaluation of unsheltered individuals. The OHSS position will be the principle liaison for the program with internal partner programs including the Outreach Van, Shelters, MATCH team, Triage Department and external partners at the Mayor’s Office of Housing, Boston Housing Authority, Department of Mental Health, Boston Healthcare for the Homeless and others.

Like all members of the PSI Outreach Programs, OHSS staff may be called on during extreme weather alerts to support BHOT staff providing safety coverage to unsheltered individuals or vulnerable individuals placed in housing.

The OHSS oversees the maintenance of client records in Clarity (or current HMIS database) and will meet or exceed program outcomes related to obtaining vital documents, expediting placement, supporting heath, mental health, and recovery, pursuing asset development and self-sufficiency of the unsheltered and placed individuals served by the program. The OHSS will work within the framework of Harm Reduction, Trauma-Informed Care, Housing First principles, and Pine Street Inn’s Mission, Vision, and Values.

The OHSS will work with the Associate Director of OHP, Associate Director of BHOT and the Director of Daytime Outreach as a resource to the Outreach Team to organize daily team plans, achieve program goals, develop and implement appropriate policy and procedures, as well as ensure excellence in data quality for the program.

The Outreach Housing Stabilization Supervisor will work from the following principles:

  • Shelter is a temporary safety net, not a home.
  • All individuals experiencing homelessness, regardless of their housing history and duration of homelessness, can achieve housing stability in permanent housing.
  • Sobriety, compliance in treatment, or a clean criminal history is not necessary to gain or succeed in housing. Homelessness programs and housing providers should follow the principles of the “Housing First” model.
  • Those we serve are partners in all or our work with them.
  • Foster strong rapport and leverage client strengths and assets to expedite progress off the street, out of shelters, and into housing.
  • Recognize the impact of violence and victimization on development and coping strategies.
  • Employ an empowerment model and look to understand client behaviors as adaptive responses.
  • Utilize Motivational Interviewing to engage client choices.
  • Minimize the possibilities of re-traumatization.
  • Strive to be culturally competent and to understand each person in the context of his or her life experiences and cultural background.
Requirements:

EDUCATION/TRAINING:

REQUIRED:

  • BSW, BA or BS in a human services related field and three years of experience in a social service setting OR High School Diploma with a minimum of six (6) years of equivalent experience in a social service setting
  • A valid Massachusetts Driver’s License in good standing with at least three (3) years driving experience
  • Experience in housing search/coordination of housing services
  • Computer literacy in Microsoft Office products

PREFERRED:

  • A Master’s Degree in a human services related field

KNOWLEDGE/EXPERIENCE:

REQUIRED:

  • Experience in housing acquisition or coordination of housing services
  • Experience in client assessment, trauma informed care, motivational interviewing, negotiation, household budgeting, and housing/community referrals, case management and service planning
  • Knowledge of the issues related to homelessness and housing
  • Working knowledge of human services systems, housing subsidy programs and homeless referral networks
  • Knowledge and experience providing case management services to a complex and vulnerable population.
  • Knowledge of crisis intervention
  • Excellent organizational, communication, and interpersonal skills
  • High degree of cultural sensitivity and ability to work effectively with diverse populations and situations
  • High standards of accuracy and attention to detail
  • Knowledge, sensitivity and competency around issues related to homelessness, trauma, mental illness, addiction, and diverse vulnerable populations

PREFERRED:

  • Familiarity with Clarity and HMIS systems
  • Experience accessing local housing opportunities and subsidy programs for homeless individuals
  • Two (2) or more years of leadership and/or supervisory experience, coaching, mentoring, empowering and otherwise supporting direct-care staff
  • Experience navigating systems of housing and care for homeless individuals
  • Experience speaking/presenting in front of medium to large size groups
  • Experience working with Motivational Interviewing, Trauma-Informed Care, Harm Reduction, Housing First and Change theory
  • Bilingual (English/Spanish)

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