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Administrative Assistant
2 months ago
Job Purpose: The Administrative Assistant is responsible for performing a variety of clerical functions to ensure an efficient operation of the office and to enhance patient experience. This role is responsible for patient check-in, patient check-out, insurance eligibility, referrals, and other related office duties.
Job Duties:
- Manage internal and external referrals and ensure timely response and connection to services
- Assist in the management of the Imaging Center waitlist by outreaching to patients, scheduling intakes as appropriate, and providing weekly updates to manager
- Support the eligibility specialist by gathering updated patient demographic information and by collecting and verifying patient insurance
- Assist in determining patient copays and collecting copays
- Assist with coordination of transportation for patients
- Carry out administrative duties such as scheduling appointments, confirming appointments, and coordinating resource referrals
- Provide administrative support to providers, including scheduling follow-up appointments and providing referrals to patients
- Confirm all imaging appointments and follow up with missed appointments, no shows, and cancellations
- Assist with overseeing provider schedules to ensure maximum productivity
- Secure patient information and maintain patient confidentiality by completing and safeguarding medical records and other patient health information
- Maintain safe, secure, and healthy work environment by following agency standards and procedures and by complying with legal regulations
- Represent the organization in a professional manner
- Perform other related duties, as assigned
Required:
- Skill in operating a computer using various programs and databases: e.g., Microsoft Office: Word, Excel, Power-Point, Access, etc., Internet, etc.
- Skill in proofreading/editing for spelling, continuity, punctuation and grammar.
- Word processing skills to quickly and accurately prepare manuscripts, correspondence, etc.
- Working knowledge of medical terminology.
- Ability to read and follow precise written instructions for preparing manuscripts, abstracts and various forms.
- Excellent written communication skills to compose and edit letters, memos and other correspondence using proper grammar, punctuation, spelling and syntax.
- Excellent customer service skills and ability to handle unexpected situations.
- Excellent analytical skills with ability to review detailed work.
- Demonstrated skill in planning, note taking, and meeting preparation
- Demonstrated ability to design, modify, and generate spreadsheets, create formulas, modify formats and run various reports in Excel.
- Ability to organize and manage large volumes of material in an established system with careful attention to detail.
- Demonstrated skill in assessing situations, anticipating problems, gathering information utilizing various resources.
- Ability to work effectively with coworkers, including managers, directors in various departments by sharing ideas in a constructive and positive manner, listening to and objectively considering ideas and suggestions from others, keeping commitments, keeping others informed of work progress, timetables and issues; addressing problems and issues.
- Ability to use office equipment such as: personal computer, EMR/HER, calculator, phone, photocopier, fax, scanner, printer, etc.
- Ability to travel and work at Department locations where assigned faculty have offices.
- Imaging center experience is highly recommended.
Education and Experience:
- High school diploma or equivalent required
- Associate’s degree or vocational school training preferred
- 3 years’ experience in medical office setting
- Experience working in community mental health clinic preferred
- Experience with payroll is a plus
Families Together of Orange County (FTOC) is proud to be an equal opportunity employer. FTOC does not discriminate based on race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state or federal laws.
