Sr. Computer User Support Specialist

4 weeks ago

Ohio Township, United States Martek Global Services Inc. Full time
Job DescriptionJob Description

Martek Global Services, Inc. (“Martek”) has been awarded several long-term Federal contract to provide a wide range of IT talent.  Our team is seeking  a Sr. Computer User Support Specialist to  join our team supporting the Department of Defense (DoD) with High Performance Computing (HPC) Moderation Program and Army Corps of Engineers, Engineer Research and Development Center (ERDC) DoD Supercomputing Resource Center (DSRC) with the required education and experiences outlined below.

This position is located at Wright-Patterson AFB, Dayton, OH

As a Senior Computer User Support Specialist, you will provide support as a liaison between Users and the System Administrators. This support person will actively troubleshoot user tickets on the systems as well as read and compile software, learn complex dependencies, and provide workarounds. Additionally, you will answer questions or resolve computer problems for clients in person, or via telephone or electronically and may provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems. You will apply fundamental concepts, processes, practices, and procedures on technical assignments. Also, you will perform work that requires practical experience and training. Work is performed under supervision.
Responsibilities Include:
  • ​ Handling a constant stream of questions regarding user scripts, modules, and general configuration or architecture to run jobs successfully.
  • Understanding requirements in traversing user codes and manipulating environments and command flags to troubleshoot.
  • Providing timely and accurate response to HPC user questions and problem tickets; including a documented follow-up process to ensure problems are resolved.
  • Receiving and managing all communications and computer system trouble reports.
  • Performing appropriate in-processing and out-processing of all HPC users, including processing requests for information services, granting necessary computer access, revoking computer access and recovering authentication tokens/devices used for computer access.
  • Performing account administration and HPC user assistance.
  • Facilitating and monitoring customer account creation, ensuring that new HPC users have timely system access and that users understand the HPCMP procedures for account and project creation.
  • Managing HPC user requests and capturing resolutions to customer issues. Providing HPC user assistance, and support for Commercial off-the-shelf (COTS), Government off-the-shelf (GOTS), and open-source applications within the domain expertise of the Help Desk (other higher-level assistance is obtained from sources outside the Help Desk).
  • Support for classified environments and systems are handled locally.
  • The contractor shall determine how to properly manage any communications and information flow between the enterprise Help Desk and the local support.
  • Support for deployed HPC systems, cloud services, or customer-funded systems shall be determined as the requirements are developed through Special Projects
  • Support operational strategies aligned within your program and initiatives that optimize processes, enhance productivity, and ensure quality across all program functions.
  • Ensure 100% of planned hours are worked and recorded. 
  • Identify and forward to your leadership any opportunities that could lead to growth within your work area
  • Participate in growth efforts as requested
  • Ensure all contractual deliverables are met/exceeded to the customer's satisfaction.
  • Completes personal PDP and attend Staff Meeting and Storytime (with camera on)
  • Execute all contract requirements as assigned in accordance with the contract specific LCAT and requirements
  • Performs other related duties as assigned.
Educational Requirements
  • Bachelor’s in computer science field and 4 years of relevant experience or a High School Diploma with 8 years of relevant experience.
Additional Required Knowledge and Skills
  • DoD 8570 Certification CompTIA Security + or equivalent
  • Demonstrated integrity and accountability
  • Focused on the mission of support our nation’s warfighters
  • Passion for transformative results
  • Courageous decision maker
  • Transparent work and communication style
  • Desire to learn and grow
  • Experience with HPC (High Performance Computing)
  • Linux+ or equivalent certification (RHEL certs)
  • Working knowledge of compiling software
  • Working knowledge of parallelization/parallel programming and its
  • toolsets (MPI, OpenMP, etc.)
  • Familiarity with scripting or multiple programming languages (Python, Bash, Perl)

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