Technical Support Expert

7 days ago

Cincinnati Ohio, United States DMI Full time
About DMI

DMI is a leading global provider of digital services, operating at the intersection of public and private sectors. With a broad range of capabilities across IT managed services, cybersecurity, cloud migration, and application development, DMI provides on-site and remote support to clients within governments, healthcare, financial services, transportation, manufacturing, and other critical infrastructure sectors.

DMI has grown to over 2,100+ employees globally and has been continually recognized as a Top Workplace in both regional and national categories.

About the Opportunity

DMI is seeking a skilled Desktop Support Specialist to join our Managed Mobility team. As a key member of our team, you will be responsible for providing exceptional end-user support, resolving technical issues, and ensuring seamless system operations.

Key Responsibilities
  • Provide timely and effective support for reported technical issues with desktop computers, laptops, peripherals, and mobile devices.
  • Collaborate with vendors to troubleshoot and resolve complex technical issues.
  • Install and configure desktop computer hardware, software, and peripherals using standard procedures.
  • Assist individuals with technical problems, providing clear guidance and solutions.
  • Train users on computer hardware and software, including printers, email programs, and software applications.
  • Monitor and track pending and completed technical support requests to ensure high-quality service delivery.
  • Communicate effectively with users, vendors, and internal teams to resolve technical issues.
  • Meet or exceed quality assurance scores and maintain a high level of customer satisfaction.
Requirements
  • CompTIA A+ certification or equivalent experience.
  • Microsoft Certified Solutions Associate (MCSA) and Technology Associate (MTA) certifications.
  • Cisco Certified Entry Networking Technician (CCENT) and Certified Technician (CCT) certifications.
  • Strong attention to detail, organizational skills, and ability to multitask in a fast-paced environment.
  • Excellent communication and problem-solving skills.
  • Ability to work overtime as needed to complete projects.
Preferred Qualifications
  • Supporting computer hardware, including central processing units, monitors, hard drives, and printers.
  • Supporting hard disk arrays, including RAID systems.
  • Supporting computer software, including backup and data recovery, desktop communications, operating system, and configuration management software.
  • Problem-solving skills, including diagnosing and resolving technical issues.
  • Interpersonal skills, including handling difficult technical problems and communicating with users.
  • Listening and speaking skills, including understanding and describing technical issues to non-technical users.
  • Writing skills, including documenting technical issues and creating instructional materials.
Working at DMI

DMI is a diverse, prosperous, and rewarding place to work. We offer a range of benefits and perks to support your well-being, including:

  • Convenience and concierge services, including virtual visits and commuter benefits.
  • Development opportunities, including annual performance management, continuing education, and tuition assistance.
  • Financial benefits, including generous 401k matches and financial wellness education.
  • Recognition and rewards, including annual awards and peer-to-peer acknowledgment.
  • Wellness programs, including healthcare benefits, wellness initiatives, and biometric screenings.

DMI is an Equal Opportunity Employer, committed to diversity and inclusion. We value our employees' talents and contributions and strive to create a positive and supportive work environment.

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