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Technical Support Specialist I
2 months ago
Company Overview:
M/I Homes has been a prominent name in the construction of high-quality residences for over four decades. Established in 1976, our founders, Irving and Melvin Schottenstein, have always prioritized customer satisfaction, helping over 140,000 families realize their homeownership dreams. Today, we proudly operate in 17 diverse markets across the nation.
Position Summary:
The Technical Support Specialist I is responsible for delivering first-line assistance to all employees within the organization.
Key Responsibilities:
1. Provide telephonic support to various divisions regarding software applications and hardware concerns, including Pivotal, Microsoft Office, and JD Edwards.
2. Identify, investigate, and resolve technical issues, ensuring proper documentation and tracking for timely resolutions.
3. Configure computer systems for all staff members and manage the installation and troubleshooting of broadband connectivity issues.
4. Conduct training sessions for new hires on essential PC operations, Outlook, and CFT functionalities, while also creating user manuals for new computer setups.
5. Perform additional tasks as assigned.
Work Environment:
This position requires a rotating shift schedule, with weekend availability and occasional travel. Some physical lifting may be necessary.
Qualifications:
- A Bachelor’s Degree in Computer Science or a related field is required, along with 1-3 years of experience in a help desk role.
Skills and Competencies:
- Proficient in general computer applications, particularly Microsoft Office and Windows.
- Strong verbal and written communication abilities.
- Quick problem identification and resolution skills.
- Detail-oriented with excellent customer service capabilities.
- Ability to manage multiple tasks effectively.
Benefits:
M/I Homes provides a comprehensive benefits package, which includes medical, dental, and vision coverage, paid time off, paid holidays, parental leave, 401(k) options, profit sharing, employee stock purchase plans, and home purchase assistance.
We are dedicated to fostering a diverse workforce that mirrors the communities we serve. M/I Homes is an equal opportunity employer and maintains a drug-free workplace, conducting pre-employment substance abuse testing.
