Front Office Manager
2 months ago
- Employee Benefits
- Career Growth
- Dental
- Vision
- Medical
- PTO
- Holidays
- Flexible Scheduling
- Competitive Pay
- Room Discounts
- Anticipates and intervenes in all instances of guest dissatisfaction with hotel policy
- Maximizes room revenue and occupancy by consistently reviewing status
- Ensures financial performance of the front desk department
- Perform all check-in and check-out tasks
- Manage online and phone reservations
- Inform customers about payment methods and verify their credit card data
- Register guests collecting necessary information (like contact details and exact dates of their stay)
- Welcome guests upon their arrival and assign rooms
- Provide information about our hotel, available rooms, rates, and amenities
- Respond to clients’ complaints in a timely and professional manner
- Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully-furnished to accommodate guests’ needs
- Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
- Up-sell additional facilities and services, when appropriate
- Maintain updated records of bookings and payments
- 3+ years in related hotel experience
- Must have basic mathematical skills ie. applying basics of algebra and basic computer skills
- Ability to apply common sense, empathy and understanding to carry out instructions and provide delegation to staff
- Customer service experience
- Previous hotel experience required
- Excellent communication and organizational skills
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