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Hotel Front Office Leader

2 months ago

Colorado Springs, Colorado, United States Sun Hill Properties Inc. Full time
Job Overview

The Guest Services Supervisor plays a pivotal role in ensuring that guests receive exceptional service from the moment they arrive until their departure, fostering a welcoming atmosphere that encourages repeat visits.

Key Responsibilities:

  • Guide and support front desk personnel in their daily tasks and responsibilities.
  • Manage guest reservations, check-ins, check-outs, and payment processes with accuracy and hospitality.
  • Embody and promote the company's core values, leading by example.
  • Oversee daily operations to ensure adherence to standard procedures by all team members.
  • Address and resolve guest complaints and issues promptly to maintain high satisfaction levels.
  • Handle cash transactions at the front desk, ensuring compliance with hotel banking policies.
  • Supervise front desk operations to guarantee a superior level of service and hospitality.
  • Ensure timely completion of all necessary documentation, including daily reports and checklists.
  • Assist in the onboarding and training of new staff members.
  • Conduct daily team meetings to enhance communication and performance.
  • Monitor and track required training for front office staff.
  • Provide management with daily briefing reports on team performance.

Qualifications:

  • A minimum of two years of experience in a front desk role within a hotel of comparable size and quality.
  • Previous supervisory experience is preferred.
  • Excellent communication skills, with the ability to engage effectively with guests and team members.
  • Strong interpersonal abilities, capable of interacting with diverse personalities in a tactful manner.
  • Proficient listening and communication skills are essential.
  • Flexibility to work various shifts, including evenings, nights, weekends, and holidays as needed.

Commitment:

Employees are expected to adhere to the general guidelines of this role, understanding that this description serves as a basic outline of responsibilities and does not encompass all duties that may be assigned.

Work Environment:

This position is classified as non-exempt under the Fair Labor Standards Act and is subject to overtime regulations. The hospitality industry operates continuously, requiring a commitment to providing a hospitable service atmosphere at all times.