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Front Office Manager

2 months ago

Denver Colorado, United States Sage Hospitality Full time

Job Summary:

The Front Office Manager is responsible for overseeing the daily operations of the hotel's front desk, ensuring a high level of customer service and satisfaction. This role requires strong leadership and communication skills, as well as the ability to multitask and prioritize tasks effectively.

Key Responsibilities:

  • Supervise and train front desk staff to ensure excellent customer service and efficient check-in/check-out processes.
  • Manage front desk operations, including cash handling, room assignments, and guest requests.
  • Respond to guest inquiries and resolve any issues or concerns in a timely and professional manner.
  • Collaborate with other hotel departments to ensure seamless guest experiences.
  • Monitor and maintain accurate records of guest interactions, room assignments, and other relevant information.
  • Develop and implement strategies to improve front desk efficiency and customer satisfaction.
  • Provide guidance and support to front desk staff to ensure they are equipped to handle guest requests and resolve issues effectively.

Requirements:

  • Minimum 2 years of experience in a front desk or supervisory role in a hotel or hospitality setting.
  • Excellent communication and leadership skills.
  • Ability to multitask and prioritize tasks effectively.
  • Strong problem-solving and conflict resolution skills.
  • High school diploma or equivalent required; degree in hospitality or related field preferred.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.