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DMAS- Customer Experience Technician: Adoptions

1 month ago

Des Moines, United States Animal Rescue League Of Iowa Full time
Job DescriptionJob DescriptionAs Iowa’s largest nonprofit animal shelter, we are committed to protecting animals and addressing the growing demand for animal control facility space. Our mission has taken a giant leap forward with the opening of our cutting-edge New Animal Services location This 21,850-sf facility represents a significant upgrade, designed to meet Association of Shelter Veterinarians (ASV) guidelines and regulations, and it boasts sustainability features aligned with the city’s electrification goals, including a pursuit of LEED Gold certification.

We are currently seeking full-time & part-time Customer Experience Technicians FT & PT- to join our Adoptions team at our groundbreaking New Animal Services facility (1441 Harriet St., Des Moines, IA 50317). In this role, you will be the face and/or voice for our furry friends and community by providing the best customer experience. You will play a key role in providing compassionate, empathetic, and friendly interactions with customers, patrons, staff, and volunteers while maintaining a safe and healthy environment. You will be joining a team that works together to create change and provides a meaningful impact every day for the animals and our community.

Here's what we ask of you to take our Customer Experience team to the next level.


  • High School Diploma or GED (required)
  • WEEKEND SHIFTS REQUIRED
  • 2 years' customer service experience (preferred)
  • Valid Driver's License with a satisfactory driving record
  • Excellent customer service skills, including problem-solving skills
  • Animal Handling experience (may do basic evaluations and vaccines)
  • Ability to function in a fast-paced environment
  • Strong communication skills and openness to change
  • Proficiency in Microsoft Office Suite (Word, Excel, Outlook)

Benefits:

  • Paid time off
  • seven paid holidays
  • Health, Dental, & Vision
  • Disability Insurance - Short and long-term disability
  • Life & AD&D Insurance
  • Accident & Critical Illness
  • HSA/FSA
  • Retirement: 401(k) & ROTH plan

Along with traditional benefits, the ARL employees also receive a variety of other benefits within our organization and outside our organization; these benefits include:

  • Employee Assistance Program (EAP)
  • Discounted Pet Food
  • Discounted Pet Insurance
  • 20% off Animal House purchases - Your pet's favorite place to shop
  • 25% off 4-week training classes for your pets
  • Employee Veterinary Assistance Program
    • Free yearly vaccinations
    • Microchips at cost
    • Heartworm screening -$5 per pet
    • Annual Heartworm preventative at a cost
    • Other services upon request/availability