Data Center Technician

Overview:

As a Data Center Technician (DCT), you will develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment under the guidance of more experienced Data Center colleagues. This opportunity will allow you to develop an understanding of our Data Center environment, familiarize yourself with security and data management procedures, and accelerate your career growth in the process.

As a DCT for our proprietary cloud-based services, you will perform a key role in delivering the core infrastructure and foundational technologies for online services including some of the highest-profile cloud-based platforms. As a group, these cloud services are focused on the personal and professional development of all employees and offer training and growth opportunities including Career Rotation Programs, Diversity & Inclusion training, events, and professional certifications.

Our infrastructure is comprised of a large global portfolio of more than 200 Data Centers in 32 countries and millions of servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide.

With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold the US as a world-class cloud provider.

Our mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.

Data Center Operations:

• Receives guidance and supervision to develop an understanding of standard processes and procedures for preparing, installing, performing diagnostics, troubleshooting, replacing, and/or decommissioning equipment; develops and acquires a fundamental understanding of the functions of, and interactions between network and server equipment.

• Demonstrates awareness that changes to their area impact the work of others; asks questions when they do not have required information and may provide feedback on changes to processes to management.

• Complies with Data Center Services (DCS) business unit and service-level policies, procedures, and deadlines with guidance from other technicians; escalates resolution of compliance issues to technician leads.

• Completes assigned tickets efficiently and in alignment with Key Performance Indicators (KPIs) per task type while meeting established Service Level Agreements (SLAs), with guidance from other technicians; appropriately escalates tickets to more experienced technicians.

Service Delivery:

• Prepares, stages, sets up, and performs basic startups and shutdowns for hardware (, racks, hard drives, switches) according to specifically written instructions provided via checklists, guides, standard protocols, emails, guidance from other technicians, and/or direction from management; escalates resolution of challenging or complex tasks to others as needed to meet Service Level Agreements (SLAs) and may perform tasks in tandem with other technicians to comply with procedures and safety protocols.

• Performs basic diagnostics and troubleshooting with guidance from experienced technicians and by following standard procedures to identify the cause(s) of issues and replace faulty components with minimal customer and business disruption; escalates troubleshooting complex issues appropriately.

• Follows procedures to communicate, report, and escalate incidents to appropriate data center operations management units and Technician Leads.

• Decommissions hardware for simple changes and refreshes (, memory upgrades, OS rebuilds) following standard procedures seeks clarification and guidance from more experienced technicians as needed; escalates complex decommissioning work and discrepancies in projects or tickets to lead technicians when appropriate; processes data-bearing devices for destruction or confirms any data contained have been eradicated.

Managing Services:

• Contributes to issue tracking through escalations by asking questions and seeking guidance on timely resolution of issues from more experienced technicians.

• Develop an understanding of cross-functional processes to support partnerships with internal and external stakeholders.

• Completes required training aligned to the role and workload; observes more experienced technicians to gain hands-on experience and relevant on-the-job training (OJT); may complete additional training to obtain or maintain relevant role certifications.

Data Center Work Environment:

• Participates in daily safety briefings, completes required safety training, complies with safety procedures (, equipment use, lifting, electrical hazards, ladder/rolling stair use), completes required Task Hazard Analysis (THAs), and uses appropriate tools and Personal Protective Equipment (PPE) for assigned tasks; adheres to and promotes a culture of safety, takes action and alerts others to safety concerns and/or incidents; participates in Get Out And Look (GOAL) safety observations.

• Complies with security and data management procedures and policies with guidance from other technicians, and completes required security training; may escort third-party vendors or IT support on-premises at data centers or network sites; appropriately takes action and alerts others to security concerns and/or incidents.

• Contributes to a positive and effective team environment by sharing information with others, contributing in regular team meetings, asking questions and staying apprised of the status of others' work, and partnering with other technicians to complete and/or hand off tickets as needed; responds to feedback received on ways to work more effectively within their team and adopts best practices shared within and across technician teams.

Ownership:

• Has pride and a sense of accountability for the service quality, completeness, and resulting user experience; displays accountability and ownership of the data center facilities.

• Maintains an effective client focus to understand the impact of their work when completing tickets and assigned tasks.

Required Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components

• Ability to work 12-hour shifts, including shift assignments during non-standard business hours that may include evening, nighttime, weekends, and/or holidays.

Other Requirements:

•The ability to meet customer and/or government security screening requirements is required for this role. These requirements include, but are not limited to the following specialized security screenings:

•Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, citizenship will be verified via a valid passport.

Preferred Qualifications:

• High school diploma, GED, or equivalent and basic knowledge of computer hardware and components AND 1+ year(s) of experience supporting IT equipment or related technology.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.