Manager of Customer Success for EV Solutions

2 weeks ago

Des Moines, Iowa, United States General Motors Full time
Position Overview:

This role offers the flexibility of remote work, allowing the selected candidate to operate off-site while managing customer accounts effectively. The position entails regular visits to customer locations within designated territories.

About GM Envolve:
At GM Envolve, we are dedicated to being the preferred partner for businesses and government entities, delivering comprehensive solutions tailored to their diverse needs. Our newly established customer success team is committed to enhancing customer satisfaction, loyalty, and the adoption of electric vehicles through outstanding service.

Key Responsibilities:
  • Act as the primary point of contact for customers post-sale, ensuring smooth onboarding and ongoing support.
  • Oversee the customer journey from initial engagement to continuous account management, maintaining clear communication with clients and internal teams.
  • Leverage analytics to proactively engage with clients, driving product adoption and success throughout the customer lifecycle.
  • Collect and analyze customer feedback to improve processes and advocate for customer needs within the organization.
  • Build and strengthen customer relationships to understand their objectives and maximize their return on investment in GM Envolve products.
  • Promote the adoption of GM Envolve solutions by demonstrating their value and keeping customers informed about new features.
  • Provide exceptional support, ensuring timely and proactive service to enhance customer satisfaction.
  • Manage contract renewals and invoicing while ensuring high levels of customer engagement.
  • Achieve performance targets related to quality and productivity, maintaining accurate records in our CRM system.
  • Develop customer success resources such as case studies and best practices, contributing to thought leadership initiatives.

Qualifications:
  • Bachelor's degree or equivalent experience with a minimum of 4 years in customer-facing roles, preferably in software or fleet management.
  • At least 4 years of experience in implementing complex hardware/software solutions, with a focus on fleet telematics and electrification.
  • Minimum 2 years of experience with SaaS platforms and electric vehicle charging infrastructure.
  • Demonstrated project management skills with the ability to lead initiatives under tight deadlines.
  • Proficient in Microsoft Office Suite and experienced with CRM platforms like Salesforce.
  • Ability to manage complex customer relationships and drive satisfaction.
  • Analytical mindset with a focus on data-driven decision-making.
  • Customer-centric approach with a passion for supporting client success.
  • Strong problem-solving skills and adaptability in a fast-paced environment.
  • Excellent organizational and time management abilities.

About General Motors:
Our vision is to create a world with Zero Crashes, Zero Emissions, and Zero Congestion. We are committed to leading the change that will make our world safer and more equitable for everyone. We strive to be the most inclusive company globally, fostering a culture of meaningful change through our actions and values.

Benefits Overview:
General Motors offers a comprehensive rewards program designed to support the health and well-being of employees and their families, including paid time off, healthcare benefits, retirement savings plans, and educational assistance.

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