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Automotive Customer Service Advisor

2 months ago

Grand Island, United States Anderson Ford of Grand Island Full time
Job DescriptionJob DescriptionCustomer Service AdvisorGrand Island, Nebraska

Anderson Auto Group in Grand Island, NE is looking for an Automotive Customer Service Advisor to join our fast-paced shop. If you're the right one for us, you take pride in your work, think of the automotive industry as more than just a job, and see yourself as bringing great value to our company. We’re a family-owned business that began in Nebraska over 30 years ago.  We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people.  Anderson Auto Group consists of nine retail locations in Nebraska and Missouri.

BENEFITS FOR FULL TIME SERVICE ADVISORS:

  • Paid Vacations & No Weekends
  • Professional Development & Continued Education
  • Employee Appreciation Events Such as Cook-Outs, Outings, and Contests
  • A 401k Match DAY ONE
  • Medical (Starting at $20/month), Dental, Vision, Life & Disability Insurances
  • Employee Discounts on Vehicles, Service & Parts

RESPONSIBILITIES OF SERVICE ADVISORS:

  • Greet customers promptly
  • Obtain customer and vehicle information
  • Clearly report all vehicle symptoms as described by the customer
  • Determine and recommend needed maintenance base on age, mileage and history of vehicle
  • Prepare a complete and accurate estimate of cost for labor and parts
  • Establish follow up time
  • Monitor the progress of each vehicle throughout the day, and updating customers frequently
  • Verify that the final invoice reconciles with the work performed on the repair order
  • Explain all completed work and charges to customers
  • Some mechanical aptitude is helpful

REQUIREMENTS:

  • Proven record of achieving exceptional Customer Satisfaction
  • Above average energy level
  • A desire for a long-term career with a growing organization
  • Personal and professional integrity
  • Must be 21 years of age
  • Solid computer skills a must
  • Strong attention to detail
  • Communication skills 

As part of our application process, all applicants will be required to pass a pre-employment drug screen and background check. Applicants must be at least 21 years of age and be authorized to work in the U.S. A valid driver’s license is also required. Anderson Auto Group is EEOC compliant.