Automotive Service Advisor Lincoln/Ford

2 months ago


Blue Island, United States Napleton Auto Group National Dealership Full time
Job DescriptionJob Description

Job Summary:
We are preparing for the brand-new Vitrine facility; we are building in a nearby community. We will be the exclusive Black Label dealership in the area and we are expecting to double our business. To succeed we need to build our team with experienced employees. As an Automotive Service Advisor for Napleton Lincoln, you will be responsible for providing exceptional client service and guidance to those who bring their Lincolns in for service. You will act as a liaison between the client and the service technicians, ensuring that all issues are accurately identified and addressed in a timely manner. This is a full-time individual contributor role located in Blue Island, Illinois with a competitive salary of $60,000 to $100,000 per year.

Compensation & Benefits:
- Competitive salary between $60,000 to $100,000 per year
- Comprehensive benefits package including medical, dental, and vision
- Paid time off and vacation days
- Employee discounts on vehicles, service, and parts

Responsibilities:
- Greet clients and provide exceptional service by building strong relationships and addressing any concerns or questions they may have
- Manage and schedule service reservations for clients, ensuring their vehicles are serviced in a timely and efficient manner
- Communicate with service technicians to accurately diagnose and address any issues with the clients Lincoln
- Present and explain service recommendations and pricing to customers, obtaining their approval before any work is performed
- Provide accurate estimates for repair costs and timelines, and keep customers informed throughout the entire process
- Maintain a high level of knowledge on Lincoln products and services to effectively answer any client inquiries
- Maintain detailed records of client interactions, service history, and vehicle maintenance performed
- Follow up with client after service appointments to ensure satisfaction and address any further concerns they may have

Requirements:
- High School Diploma or equivalent education
- Must have 3 year's experience as an Automotive Service Advisor in a Dealership, preferably with knowledge of Lincoln/Ford products and services. Dealertrack DMS a plus. 
- Excellent client service and communication skills
- Strong organizational and time-management abilities
- Proficient with computer systems and technology
- Ability to work in a fast-paced and constantly changing environment
- Valid driver's license and clean driving record

EEOC Statement:
Napleton Auto Group is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.



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