Professional Services Coordinator

4 months ago

Alpharetta, United States Novatech Inc. Full time
Job DescriptionJob Description

Novatech is a Managed Office Provider, offering a comprehensive portfolio of IT, Print, Cloud and Security solutions for organizations across the country. We are growing nationwide and expanding into new markets across the US. This growth has created additional opportunities for talented tech-minded individuals to join our team. Bring your career to Novatech and join our incredible team of Managed Office Experts.

Are you a professional who has a solid background in building relationships and a passion for selling and providing the best service for customers?

As we grow nationwide, we have a great opportunity for a PROFESSIONAL SERVICES COORDINATOR supporting clients in the greater ATLANTA, GA area.

In this role, we are looking for client-focused, technically minded professionals that can be described as diligent, passionate, intuitive, big picture thinkers, optimistic, self-motivated, adaptive and collaborative.

As a Professional Services Coordinator, your responsibilities include but are not limited to:

  • Project/Sales Good Receipt
    • Receive goods ordered and/or verify receipt if not delivered to Alpharetta Office
    • Confirm product accuracy
    • Enter serialized good receipt in EA
    • Produce Sales Order Pick list information
    • Place and label product in inventory storage
    • Update CW ticket with goods receipt, notes and status as needed
  • Inventory Control
    • Maintain Inventory Room
    • Organize equipment by sales order
    • Organize bulk inventory items and monitor inventory levels
    • Control access to inventory for Pro Services team members
    • Verify inventory taken from Inventory Room (serial numbers/sales order/etc)
    • Update sales order pick list as items are placed in or removed from Inventory Room
  • Scheduling of tickets
    • Work with Pro Service Manager on scheduling logistics
    • Assign tickets to engineers
    • Ensure product is all received and available to install
    • Contact and work with customers for all scheduling matters
      • Ensure customer is aware and confirm dates/times are good
      • Maintain regular and timely communication with customer
    • Manage the transfer and documentation of product to be installed to the engineer for accurate inventory control
  • Coordination of engineers
    • Follow up throughout the day with scheduled resources for status and updates
    • Give direction as per schedule changes
    • Confirm product delivery and/or installation for invoicing
    • Report status and issues to Pro Service manager as required
    • Drive operational tempo of schedule and work to mitigate lost or wasted time for Engineers
  • Service board management
    • Work in conjunction with Pro Services Manager to keep all tickets updated and moving forward
    • Ensure all tickets have proper status, filters, notes, parts, resources and accurate notes
  • Follow-up, auditing, and closing of tickets
  • Review tickets placed in “Follow-Up” status by engineers for overall completion, time, and billing accuracy
  • Ensure all filterable fields are accurately selected
  • Work with Pro Services Manager and Engineers to address overages and/or incomplete items on tickets
  • Ensure notes are orderly and proper for customer review
  • Enter ticket notes or directly follow-up with customers as required to ensure customer is informed and ultimately satisfied
  • Close tickets for invoicing when confirmed 100% complete or alternatives in action otherwise
  • Recognize trends and anomalies in the overall process and report to Pro Services or Accounting management as required
  • Act as backup to MITS Accounting Specialist for Sales/Project Procurement
  • Receive purchase prompt from Pro Services
  • Review purchase order request
  • Perform quality check for potential high-level inaccuracies (odd vendors, non-typical purchases, non-typical items)
  • Work with TAM/Sales/Pro Services to correct any product procurement issues
  • Ensure lowest cost vendors are selected whenever feasible
  • Create EA Purchase order linked to EA Sales Order
  • Place purchase with Vendor (providing EA PO #)
  • Coordinate any vendor deposit required with MITS Controller

Novatech provides competitive compensation, great benefits, a positive upbeat culture, and ongoing professional development for your career.

  • Market competitive salary based upon experience.
  • Comprehensive benefit package including medical, prescription, dental, vision, life insurance and other supplemental coverage.
  • 401(k) plan with matching company contribution
  • Generous Paid Time Off, Volunteer Time Off, Floating Holiday, Company Holidays and Parental Leave
  • $300 per year to contribute to achieving your personal wellness and fitness goals.
  • Employee Recognition Programs

Novatech, Inc. provides equal employment opportunities (EEO) to all employees and applicants. We consider qualified applicants for employment regardless of race, color, religion, creed, national origin, sex, pregnancy, sexual orientation, gender identification, disability, alienage or citizenship status, marital status, genetic information, veteran status or any other characteristic protected under applicable law.

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