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Client Services Coordinator

2 months ago

Alpharetta, United States NovaTech Full time

Novatech is a Managed Office Provider, delivering a wide array of IT, Print, Cloud, and Security solutions for businesses nationwide. As we expand into new markets, we are seeking skilled professionals to enhance our team of Managed Office Experts.

Are you a dedicated individual with a strong background in relationship management and a commitment to exceptional customer service?

We are currently looking for a PROFESSIONAL SERVICES COORDINATOR to support our clients effectively.

In this position, we seek client-oriented, technically adept individuals who are diligent, passionate, intuitive, and collaborative.

Key Responsibilities:

  • Project and Sales Receipt Management
    • Receive and verify ordered goods
    • Ensure product accuracy
    • Document serialized goods in the system
    • Generate Sales Order Pick list
    • Organize and label inventory
    • Update tracking tickets with receipt details
  • Inventory Oversight
    • Maintain organized inventory storage
    • Classify equipment by sales order
    • Monitor inventory levels and access
    • Verify inventory taken for projects
    • Update inventory records as needed
  • Ticket Scheduling
    • Collaborate with management on scheduling logistics
    • Assign tasks to technical staff
    • Ensure product availability for installations
    • Communicate with clients regarding scheduling
  • Engineer Coordination
    • Monitor scheduled resources for updates
    • Adjust schedules as necessary
    • Confirm product delivery for invoicing
    • Report progress and issues to management
  • Service Management
    • Keep service tickets updated and progressing
    • Ensure tickets have accurate status and notes
  • Follow-Up and Ticket Closure
    • Review tickets for completion and accuracy
    • Ensure proper documentation for customer review
    • Close tickets for invoicing upon confirmation
    • Identify trends and report as necessary

Novatech offers competitive compensation, comprehensive benefits, and a positive work culture, alongside opportunities for professional growth.

  • Attractive salary based on experience.
  • Extensive benefits package including health, dental, and vision coverage.
  • 401(k) plan with company matching.
  • Generous Paid Time Off and additional leave options.
  • Annual wellness contribution to support personal health goals.
  • Employee recognition initiatives.

Novatech, Inc. is committed to providing equal employment opportunities to all individuals, considering qualified applicants without regard to any protected characteristic.