Service Dispatcher

2 months ago


Pflugerville, United States PPS-HPS Full time
Job DescriptionJob Description

We are seeking a talented Service Dispatcher for our HVAC Team in Pflugerville This is an industry-leading HVAC Company that prides itself on camaraderie, team growth and customer excellence. The Service Dispatcher will act as liaison for communication between customers and team members. Responsible for coordinating and dispatching all service calls and quoted service repairs. Follow professional development plan to accomplish individual goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

• Answer phones

• Create POs

• Create Service Activities

• Create Work Orders

• Schedule all service calls and quoted service repairs

• Communicate and schedule with customers

• Coordinate tools and materials for jobs

• Review technicians' timecards

• Check in with technicians, HVAC Coordinator, and Service Supervisor

• Other tasks and projects, as needed

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

• High School Diploma; College Diploma preferred

• 3 years customer service experience, or equivalent training and experience

• Driven and passionate about our company vision, developing our team, and serving our customers

• Highly organized and diligent

• Exceptional interpersonal skills

• Exceptional active listening skills, and verbal and written communication skills

• Ability to collect, track, and analyze large amounts of data

• Adaptability in a face-paced, rapidly growing company

• Flexibility to varying situations and surprise circumstances

• Ability to build rapport and collaborate with others within the company and externally

• Proficiency in Microsoft Office Suite, including Dynamics 365, and HRIS systems



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