Customer Service Representative
2 months ago
Customer Service Representative
Are you excited to grow with an energetic, diverse, highly skilled HVAC company?
Altruistic AC & Heating is a locally owned HVAC company that provides professional heating, air conditioning, and indoor air quality services across the Austin area.
We are a fast-growing HVAC company looking for someone with high energy to join a team of like-minded professionals.
The person in this role will need to be go-getter, self-motivated, friendly and a master at problem solving. This role requires a positive, can-do attitude who always puts the client first. The ideal candidate will have exceptional communication skills and be well-versed in relationship building.
Location: Our office located Pflugerville, TX - this is not a remote/hybrid position.
Benefits:
- Opportunities for commission and performance-based bonuses
- 5 PTO days first year (increases after year 1) and 7 paid annual holidays after first 90 days
- Comprehensive benefits package including health, dental, and vision insurance options
- 65% of healthcare paid after 90 days on the company plan
- 401(k)
Hours: 8:00am-5:00pm CT weekdays, (some overtime and weekends as needed)
Pay: $20.00/hr
What you'll be doing:
- Provide fast, friendly and professional customer service to clients.
- Manage customer concerns and work to resolve them efficiently and effectively
- Answer incoming calls, texts, and emails related to service, billing, and other departments
- Schedule service/estimate appointments in a timely manner
- Coordinate work approvals with various companies and homeowners
- Make outbound calls to book, confirm, and follow up on appointments
- Follow up on open invoices and estimates
- Maintain service plan database
- Follow up on offered plans and managing rollovers
- Manage administrative/operational projects and tasks as needed
- Backup for Dispatcher
- This position occasionally requires remote work on evenings/weekends during the busy season. Schedule will be on a rotation
Skills & Requirements:
- Strong professional written and oral communication skills
- Highly organized
- Proven track record of maintaining professionalism, composure and discretion
- High school diploma or equivalent
- 1+ years of experience in a customer support environment (preferably HVAC, but not required)
- 1+ years of experience of administrative support in a fast-paced environment
- Strong Microsoft Office Skills (Word/Excel and Outlook)
- Aptitude for organization and recordkeeping
- Experience using ServiceTitan is a plus
- Bilingual (Spanish & English) is preferred, but not required
***NO PHONE CALLS OR IN-OFFICE INQUIRIES ABOUT THIS POSITION. ALL CANDIDATES MUST APPLY ONLINE ***
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