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Field Supervisor

2 months ago

Pflugerville, United States Altruistic AC Heating & Plumbing Full time
Job DescriptionJob Description

Field Supervisor - HVAC

Are you excited to grow with an energetic, diverse, highly skilled HVAC company?

Altruistic AC & Heating is a locally owned HVAC company that provides professional heating, air conditioning, and indoor air quality services across the Austin area.

We are a fast-growing HVAC company looking for someone with high energy to join a team of like-minded professionals.

The person in this role will need to be self-motivated, friendly and a master at problem solving. This role requires a positive, can-do attitude who always puts the client first. The ideal candidate will have exceptional communication skills and be well-versed in relationship building.

Must be available in Austin or surrounding areas for in-person training and completing regular tasks on-site.

What you'll be doing:

  • Supervise and lead Service Technicians and Installation Crew
  • Directly responsible for recruiting, interviewing, training, managing, and evaluating field technicians
  • Conduct ride-a-longs with technicians and provide feedback
  • Ensure all repairs and installations are completed to the highest quality standards and any necessary permits are obtained
  • Communicate and monitor goals
  • Manage workload and schedules to best utilize manpower and maximizes profits
  • Ensure technicians are being dispatched effectively - Communication with Admin team regarding dispatching feedback or adjustments
  • Assist technicians with issues while in the field
  • Facilitate weekly meetings
  • Resolve customer issues or concerns to ensure complete satisfaction
  • Ensure all department operations are carried out in compliance with local, state, federal, and company requirements
  • Ensure all team members comply with OSHA safety standards.
  • Harness a safety culture
  • Provide feedback to managers regarding market trends, revenue opportunities, customer issues, and all issues relevant to the business
  • Manage and stay within departmental budget
  • Achieve budgeted gross margin
  • Meet or exceed all company goals
  • Maximize lead opportunities, retain and grow Club Membership clients.
  • Manage inventory, equipment and service fleet
  • Review and approve new products and services
  • Perform clerical duties associated with field technician paperwork, personnel evaluations, and expense reports
  • Carry out additional duties assigned by the General Manager or Owner
  • Obey and teach the company Code of Ethics, Team Rules, and Team Philosophy.

Skills & Requirements:

  • Strong professional written and oral communication skills
  • Highly organized
  • Proven track record of maintaining professionalism, composure and discretion
  • High school diploma or equivalent
  • 6+ years of field service management experience
  • Strong knowledge of HVAC
  • Strong Microsoft Office Skills (Word/Excel and Outlook)
  • Aptitude for organization and record-keeping
  • Experience using ServiceTitan is a plus
  • Bilingual (Spanish & English) is preferred, but not required

Benefits:

  • Laptop
  • Cell phone
  • Company vehicle
  • Commission and performance-based bonuses
  • 5 PTO days first year (increases after year 1) and 7 paid annual holidays after first 90 days
  • Comprehensive benefits package including health, dental, and vision insurance options
  • 65% of healthcare paid after the 1st of the hiring month.

Office Location: Pflugerville

Job Type: Full-time

Pay: $65,000.00 annually plus bonuses

Benefits:

  • Opportunities for commission and performance-based bonuses
  • 5 PTO days first year (increases after year 1) and 7 paid annual holidays after first 90 days
  • Comprehensive benefits package including health, dental, and vision insurance options
  • 65% of healthcare paid after 90 days on the company plan
  • 401(k)

Schedule:

  • 8 hour shift
  • Holidays
  • Monday to Friday
  • On call
  • Weekends as needed