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Human Resources Coordinator
2 months ago
Overview
The Human Resources Coordinator is responsible for assisting the Resort Manager and Hotel Accounting Manager, on the efficient administration of the Human Resources function. This includes recruiting, onboarding, creating, and maintaining hotel associate recognition/welfare programs, wage/benefit administration and compliance with all federal, state, and local regulations.
Additionally, partnering with the resort manager and department heads in the service environment on associate training/learning and development opportunities through use of brand standards such as Preferred Hotels and Resorts and AAA Diamond criteria.
Provide an associate-oriented, high-performance culture that emphasizes empowerment, quality, productivity, and standards of excellence. Living and promoting our Values is an important function of the Human Resources Coordinator.
This employee must display effective listening and communication skills, initiative, ability to work independently and in teams, and lead by example. This employee must exercise good judgment and discretion, display effective problem-solving skills, and provide excellent customer service. Additionally, this employee must have the ability to multi-task, maintain composure under pressure, and display a high level of professionalism, integrity, and follow through.
Job Duties and Responsibilities
- Having working knowledge of the hotel’s bi-weekly payroll process, assisting managers, as needed, while partnering with the Hotel Accounting Manager
- Prepare and analyze payroll reports, i.e., approaching overtime/final overtime report and provide to GM on a determined schedule.
- Oversee and assist managers with review and audit of time and attendance punches and other payroll related matters to ensure accuracy.
- May assist managers in training employees how to punch in and out and transfer departments.
- Verify compliance with PTO and Holiday Pay policy.
- Work with managers in reviewing and maintaining timely and accurate “status” of employees (particularly as it relates to benefit plans) i.e., run monthly audit reports for Full-Time, Part-Time, and Terminations.
- Perform HR functions, i.e., maintain personnel files (timely scanning of documents into UltiPro) and process and audit new hire paperwork.
- Communicate benefits material to eligible new hires and manage annual Open Enrollment material.
- Assist employees with requests for leave of absence requests paperwork and collect related insurance premiums.
- Assist in aggressively managing workers’ compensation and unemployment claims.
- Assist in managing the process and completion of 90-day introductory performance evaluations, pay increases, and timeline.
- Assist in the interview process, selection of candidates, onboarding of new employees, and orientation of employees per OHM’s process and procedures.
- Assist in compliance with local, state, and federal laws and all hotel policies and procedures (Employee Handbook, Conduct Policy, Safety Policy, etc.).
- Assist managers in creating and maintaining timely & accurate documentation via performance log, attendance record, and corrective action form. Partner with GM and Director of Human Resources on all terminations.
- Assist managers in delivering timely and ongoing performance feedback (positive & constructive).
- Assist managers in conducting mandatory OHM and Brand Quality training programs. Audit, as necessary, to ensure compliance.
- Support, engage, and guide department managers with the assistance of the GM to develop a positive work culture and environment.
- With the support of the GM, develop associate recognition and incentive programs.
- Attend and participate in department head meetings to foster open lines of communication.
- Assume managerial responsibilities for the hotel in the absence of the GM (be familiar with emergency procedures).
- Additional HR functions: Partner with GM on service standards training through use of Preferred Hotels and Resorts, and hotel criteria in effort to always maintain the highest level of consistency in the operation. Hold weekly service committee meeting/role play session alongside the GM to help the team champion service excellence.
Skills Required
Core Skills:
- Leadership – ability to effectively motivate, mentor, coach & counsel others to perform well (including appropriate documentation)
- People Skills – ability to collaborate, create rapport, and work effectively with others; earn and maintain trust and respect
- Communication Skills – ability to effectively listen & communicate professionally, both verbally and in writing
- Problem-Solving & Analytical Skills – ability to identify the issue, collect and analyze information to understand the problem and effectively resolve. Identify, recommend, and implement best practices
- Judgment & Discretion – appropriately handle confidential and sensitive information
- Organizational & Time Management Skills – ability to appropriately schedule time to meet job demands, multi-task, prioritize, follow through, and work efficiently with limited supervision
- Aptitude & Adaptability – ability to learn quickly and adapt to changing priorities and business needs
- Composure – ability to maintain composure and work under pressure, managing stress to meet business demands. (Calmly handle all customer and employee interactions & issues)
- Attention to Detail – ability to follow instructions and achieve thoroughness and accuracy when accomplishing tasks
- Computer skills/ Technical Aptitude – proficiency in computer technology, i.e., e-mail, MS Word, Excel, & other hotel related systems. Utilize technology to enhance organizational efficiency
- Training – ability to share knowledge and act as a resource in teaching others to perform tasks efficiently and safely
Technical Skills:
- High aptitude in working with numbers and able to efficiently use a calculator
- Possess basic knowledge/understanding of relevant employment laws
Experience / Education
Minimum of 2 years of luxury or upscale hotel experience preferred. College degree or equivalent combination of education and experience preferred.
Benefits
Olympia Hospitality’s comprehensive benefits package is designed to support our team members’ well-being and financial security.
- We offer health insurance, ensuring access to quality medical care when needed.
- Dental and vision insurance are provided to promote overall health and wellness.
- Our 401K program includes a matching component, empowering employees to save for retirement with added company support.
- Flexible Spending Accounts (FSAs) for medical expenses and childcare expenses offer tax-advantaged savings options.
- Additionally, team members enjoy seven paid holidays throughout the year, providing well-deserved time off to recharge and spend with loved ones.
- Our paid time off benefit provides flexibility to take time off for vacation, personal needs, or illness while still receiving their regular pay.
- Team members can also take advantage of travel discounts at our portfolio of hotels.
- Additional benefits may be available based on the individual hotel that is hiring.
