Current jobs related to Senior Customer Success Manager - Cambridge - Dimagi

  • Senior Customer Success Manager

    2 months ago

    Cambridge, United States Dimagi Full time

    About Dimagi Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to...

  • Senior Customer Success Manager

    1 month ago

    Cambridge, Massachusetts, United States Dimagi Full time

    About DimagiDimagi is a leading social enterprise that develops innovative digital solutions for global health and development. Our flagship product, CommCare, is a widely-used open-source platform for enabling Frontline Workers. With a strong commitment to impact and a passion for technology, we empower governments, organizations, and communities to deliver...

  • Senior Customer Success Manager

    2 weeks ago

    Cambridge, Massachusetts, United States proton Full time

    About UsProton is revolutionizing the wholesale distribution industry with AI-powered sales software, breaking through the complexity of selling millions of products and making it easier for distributors to anticipate customer needs.Our mission is to bring the distribution industry into the modern age, and the results speak for themselves. Distributors using...

  • Senior Customer Success Manager

    1 week ago

    Cambridge, Massachusetts, United States proton Full time

    About Us:Proton is revolutionizing the wholesale distribution industry with AI-powered sales software. Our mission is to bring this industry into the modern age, and the results speak for themselves. Distributors using Proton see 10x ROI, faster new hire ramp-up, and happier sales teams.In 2022, we raised a $20M Series A backed by Felicis Ventures and...

  • Senior Customer Success Manager

    2 weeks ago

    Cambridge, United States proton.ai Full time

    About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we're...

  • Senior Customer Success Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Dimagi Full time

    About DimagiDimagi is a pioneering social enterprise and a certified B Corp and Benefit Corporation. Our flagship product, CommCare, is the most widely-used open-source digital platform for empowering Frontline Workers. Since 2002, governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to deliver...

  • Customer Success Manager

    5 days ago

    Cambridge, Massachusetts, United States Automata LLC Full time

    About the Role:We are seeking a highly skilled Customer Success Manager to join our team at Automata LLC. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and ensuring our customers achieve their goals with our LINQ platform.Key Responsibilities:Manage customer projects from contract...

  • Customer Success Manager

    4 weeks ago

    Cambridge, Massachusetts, United States Enable Full time

    Customer Success ManagerJoin Enable as a Customer Success Manager and take on a challenging role that requires a unique blend of business acumen, technical expertise, and interpersonal skills. As a key member of our Customer Success team, you will be responsible for driving customer adoption, retention, and expansion.Key Responsibilities:Lead and manage a...

  • Customer Success Manager

    6 days ago

    Cambridge, Massachusetts, United States Schrödinger Full time

    We're seeking a highly skilled Customer Success Manager to join our Enterprise Informatics team at Schrödinger. As a key member of our team, you'll play a vital role in all stages of the Schrödinger Platform deployment for customers, from initial project scoping through to long-term successful adoption.As the bi-directional voice for our customers, you'll...

  • Customer Success Manager

    1 month ago

    Cambridge, Massachusetts, United States Verve, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verve, Inc. This role will be responsible for driving customer adoption and ensuring a seamless experience for our clients.Key Responsibilities:Build and maintain strong relationships with customers to understand their needs and...

  • Customer Success Manager

    1 month ago

    Cambridge, Massachusetts, United States Verve, Inc. Full time

    Job Title: Customer Success ManagerWe are seeking a highly motivated and experienced Customer Success Manager to join our team at Verve, Inc. This role will play a crucial part in driving customer adoption and ensuring a seamless experience for our clients.Key Responsibilities:Build and maintain strong relationships with our customers, understanding their...

  • Customer Success Manager

    3 months ago

    Cambridge, United States Verve Group, Inc. Full time

    About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experienced and...

  • Customer Success Manager

    3 months ago

    Cambridge, United States Verve Full time

    About Verve Verve is building a world-class team to commercialize wearable solutions that empower the way people move in the world. Our first product is a lightweight, connected wearable system that can be worn all day, every day by industry associates to reduce fatigue, mitigate risk of injury and augment performance. We are looking for an experienced and...

  • Customer Success Manager

    3 weeks ago

    Cambridge, Massachusetts, United States QCSS Health Full time

    Job DescriptionQuality Coding Software Solutions (QCSS Health) is seeking a skilled Customer Success Manager to support our Managed Care and Community-based healthcare clients. As a key member of our team, you will play a crucial role in delivering exceptional customer experiences and driving business growth.ResponsibilitiesDevelop in-depth knowledge of our...

  • Customer Success Manager

    1 week ago

    Cambridge, Massachusetts, United States QCSS Health Full time

    Customer Success ManagerAt QCSS Health, we are seeking a highly skilled Customer Success Manager to support our Managed Care and Community-based healthcare clients. This exciting opportunity will enable you to work closely with health care insurers and providers to improve health care outcomes for vulnerable populations.Key Responsibilities:Develop a deep...

  • Customer Success Manager

    3 weeks ago

    Cambridge, United States proton.ai Full time

    About Us: The wholesale distribution industry is ready for a revolution, and Proton is leading the charge. The world relies on distributors to sell nearly every physical product, but despite its massive contribution to the global economy, this industry has been left behind in terms of technology. Proton is changing that. With AI-powered sales software, we're...

  • Customer Success Manager

    3 weeks ago

    Cambridge, United States QCSS Health Full time

    Customer Success ManagerJob DescriptionOverview Quality Coding Software Solutions is seeking a Customer Success Manager to support our Managed Care and Community based healthcare clients. We offer an exciting opportunity to support health care insurers and providers in improving health care outcomes for vulnerable populations. Our solutions positively impact...

  • Customer Success Manager

    2 weeks ago

    Cambridge, Massachusetts, United States Dolead Full time

    We are fortunate to have a team of experts with diverse backgrounds, working remotely and in our offices in France and the US. Our team works closely with clients' marketing and sales teams to drive their growth. Dolead runs paid marketing campaigns efficiently, integrates customer data with confidence, and generates sales-ready leads at a fixed cost per...

  • Customer Success Manager

    1 week ago

    Cambridge, Massachusetts, United States Verve, Inc. Full time

    Job DescriptionAbout VerveVerve is a pioneering company that specializes in wearable solutions designed to empower individuals in their daily lives. Our mission is to create innovative products that enhance performance, reduce fatigue, and mitigate the risk of injury.We are seeking an experienced and talented individual to drive our commercialization and...

  • Customer Success Manager

    1 month ago

    Cambridge, Massachusetts, United States Dolead Full time

    About the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Dolead. As a key member of our sales team, you will be responsible for driving revenue growth and ensuring customer satisfaction.Key ResponsibilitiesDevelop and Nurture Client Relationships: Build and maintain strong relationships with key stakeholders and...

Senior Customer Success Manager

2 months ago

Cambridge, United States Dimagi Full time
Job DescriptionJob Description

About Dimagi

Dimagi is an award-winning social enterprise and a certified B Corp and Benefit Corporation. Our primary product, CommCare, is the most widely-deployed open-source digital platform for enabling Frontline Workers. Since 2002, Governments and organizations across all sectors have built customized mobile, web, and SMS applications on CommCare to deliver services to underserved populations. Dimagi is more than a tech company. We are an impact-first team of compassionate people from all parts of the world and all walks of life, dedicated to using business as a force for good in global health and development.

About the Position

We are looking for a Senior Customer Success Manager to join our growing Customer Success team, housed underneath our SaaS Division. We're looking for an individual excited about working closely with customers to help orient them to CommCare, and provide support throughout their CommCare journey. This includes working with customers directly on a medium to long-term basis, creating learning tools and documentation to support their remote learning, helping them build their growth trajectory as they plan to scale their project. You'll work with partners in diverse impact-driven sectors, from agriculture to maternal health to social entrepreneurship, helping solve their unique problems and helping maximize their impact.

In addition, the Senior Customer Success Manager will work closely with our Director of Customer Success to analyze customer's usage of the product, and how that affects customer retention. Based on these internal data analyses, the Senior Customer Success Manager will reach out to customers to help understand their usage patterns, and how we can help them better utilize CommCare's capabilities. This part of the role requires both the substantive quantitative data analysis skills, as well as the ability to discern patterns and take action based on data interpretation.

Beyond individual customer outreach, the Senior Customer Success Manager will also work closely with our Support team, to help answer more advanced application design and application building questions from our customers. They will work with the Sales team to understand the needs of new customers, with the Marketing team to inform the development of documentation, and with the Product team to provide feedback on customer's product usage.

We are looking for a dynamic individual, at ease with multi-tasking, who enjoys building relationships with customers in the long-term, and who has demonstrated his/her capacity to master the use of a complex software and has had experience training others on its utilization.

Responsibilities

  • Lead complex 3 and 6 month onboardings with new SaaS customers to help orient them to using CommCare, and help them build, deploy, and manage their mobile application
  • Project Manage and implement full service offerings for our CS clients, working on system development and training of entire applications and systems
  • Serve as an Account Manager for some of our largest key accounts, conducting periodic check-ins on their product usage and scaling strategy, providing support as necessary
  • Answer advanced app building and app design questions from our users, for Support tickets, potential new Sales, and existing customers (e.g. Enterprise customers)
  • Conduct analysis on customers' CommCare usage, and reach out to customers to encourage better usage
  • Develop online learning tools and documentation on application design, building, and implementation to drive better CommCare usage (wiki, YouTube videos, Academy courses, etc)
  • Provide feedback to Product team on product features and documentation
  • Provide feedback to Marketing and Sales on the profile and needs of our customers to help those teams better orient new prospects
  • Provide recommendations on the evolution of the CS function, as we grow the CS team
  • Embody the principles of Unreasonable Hospitality, making sure we always go the extra mile for our customers making them feel heard, seen, and taken care of

Relevant Skills

  • BA/BS with 5 years of work experience at the intersection of development and technology
  • Professional fluency in English and either French and/ or Spanish
  • Effective project management that meets all deliverables while adhering to all timelines and budget constraints
  • Experience using digital data collection and service delivery tools, e.g. CommCare, ODK Collect, SurveyCTO, Kobo, DHIS2 Android Capture (CommCare strongly preferred)
  • Quantitative data analysis
  • Effective communication and client management skills
  • Ability to explain complex technical concepts to a non-technical audience
  • Ability to work well on teams and delegate tasks effectively to more junior team members
  • Time management and ability to work effectively with tight deadlines and changing priorities
  • Experience working with government agencies (domestically or internationally)
  • (Bonus) CommCare experience
  • (Bonus) Management experience
  • (Bonus) Experience working with INGOs
  • (Bonus) Data visualization software (Tableau, PowerBI, etc)
  • (Bonus) Experience running trainings for adults
  • (Bonus) MA/ MS / MPH in development or public health

Benefits and Compensation

We aim to make a difference, not just as a company, but as an employer as well. As a mission-driven social enterprise, our salaries are more in line with that of a non-profit organization. At Dimagi, we are transparent about salaries at all levels of the organization and have a standard, global pay-scale for all positions (that is an open and set formula and non-negotiable). Thus, the shortlisted candidates will be provied their salaries based on their location.

In addition to the numeral compensation, the benefits we offer are geared towards having a strong impact on our staff's well being. A few of our key benefits are outlined below:

  • 100% employer-sponsored medical insurance
  • 30 days paid time off inclusive of holidays - take the time off when you want to.
  • Unlimited sick time and excellent parental leave policy
  • Access to a flex-time policy that allows employees to work based on a flexible work schedule
  • Access to an Employee Assistance Program (EAP) through Magellan Healthcare
Dimagi's Diversity Commitment

Dimagi is an Equal Opportunity Employer. We celebrate and support diversity and are committed to providing a work environment that is inclusive and free of discrimination and harassment. All employment decisions are based on individual qualifications without regard to race, color, religion, age, sex, sexual orientation, ethnicity, gender identity and expression, national origin, family or parental status, veteran or disability status.