Operations and Servicing Manager

3 months ago

Denver, United States EXOS Small Business Lending Full time
Job DescriptionJob Description

Who Are We?

We’re not just another bank and we’re not looking for just another employee. Exos Small Business Lending is a growing SBA 7(a) non-bank lender serving all communities throughout the United States.

We are seeking exceptional candidates to join our growing team Take your talents and SBA knowledge to the next level by working with a team of experts that proactively and constructively communicate and support each other, their partners, customers and communities.

Ready to join a team of imaginative, driven individuals like you? It’s your career, you deserve to imagine more. Keep reading, we think you will like you what see.

About the Position:

As a SBA Operations and Servicing Manager you will be the face of customer service to our growing portfolio. You will also coordinate with the SBA closers, Credit Administration, Loan Operations, and customers on servicing request transactions including but not limited to annual reviews, payoff’s, and loan booking. You will also be responsible for remaining current on SBA SOP regulations, all lender policies and procedures, and all applicable state and federal banking regulations.

What You Will Do:

  • Monitor, manage, and respond to all customer inquiries
  • Report, research, and reconcile 1502 reporting
  • Perform all aspects of loan booking, funding, billing and servicing SBA 7a Loan Originations
  • Set up and maintain financial and insurance ticklers post-close
  • Review and analyze financial packages for completeness, SBA program eligibility and creditworthiness and follow the credit through its life cycle
  • Apply state of the art technologies to support best in class service
  • Ensure that all servicing activities and work functions follow compliance requirements and SBA regulations
  • Maintain knowledge of all applicable Exos Small Business Lending policies and procedures
  • Demonstrate and maintain an in-depth knowledge of the SBA SOP as well as Servicing and Liquidation Lender Matrix
  • Prepare all loan documentation for various types of servicing actions
  • Perfect collateral position and review insurance documents to ensure proper type/coverage
  • Review for and prepare recommendations to correct errors that could potentially put the Lender at risk for losing an SBA guaranty or obtaining penalties
  • Perform other duties as assigned

What We’re Looking For:

  • Minimum of five years of experience in SBA loan servicing and monitoring.
  • Bachelor’s degree in business, finance, or other acceptable related experience; relevant work and experience with SBA lending will be considered.
  • Strong financial analysis skills, with extraordinary attention to detail
  • Strong knowledge of all required financial and collateral documentation for various loan types
  • Knowledge of various legal entity borrowing structures such a Limited Liability Companies, Corporations, Partnerships, Tenant in Common structures, etc.
  • Excellent written and verbal communication skills
  • Interpersonal skills to interact positively and effectively with all levels of employees, management, and third parties
  • Possess excellent multi-tasking skills
  • Capability of working effectively under limited supervision
  • Ability to identify issues and opportunities and explore solutions
  • Ability to create and maintain a positive and cohesive teamwork environment
  • Ability to meet strict timelines and service level agreements
  • Strong PC skills required along with an ability to quickly learn new systems

Additional helpful skills:

  • Experience with PCFS (Loan Manager)
  • Experience with Spark
  • Demonstrate strong credit underwriting skills by producing clear, correct, concise and thorough Servicing Request

Working Conditions/Demands:

  • Remote setting.
  • Primarily sedentary position requiring long periods of time working at a computer.
  • Must be able to perform the essential functions of the position with or without reasonable accommodation.

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