Food Service Operations Manager

2 weeks ago


Denver, Colorado, United States AEG Full time

Position Overview:
The Food Service Operations Manager will play a pivotal role in overseeing and optimizing the daily functions of the concessions department. This position requires a strategic leader who can ensure exceptional service and product quality while adhering to safety and sanitation standards.

Company Background:
AEG is a global leader in live entertainment and event management, committed to delivering unparalleled experiences across various sectors including sports, music, and hospitality.

Key Responsibilities:
1. Manage daily operations of the concessions area, ensuring efficient service and high-quality offerings.
2. Maintain compliance with health and safety regulations, working closely with local health authorities.
3. Conduct monthly inventory assessments and manage stock levels using inventory management systems.
4. Supervise scheduling and payroll for team members, ensuring accurate reporting and compliance with labor regulations.
5. Collaborate with subcontractors to meet operational needs and uphold contractual obligations.
6. Develop and implement new service concepts to enhance customer satisfaction and operational efficiency.
7. Oversee the financial performance of the concessions unit, including budget management and P&L reporting.
8. Provide mentorship and leadership to staff, fostering a positive and productive work environment.

Qualifications:
The ideal candidate will possess:
- A degree and 2-5 years of management experience in a high-volume food service environment, preferably within a sports or entertainment venue.
- Strong communication skills and the ability to prioritize tasks effectively.
- Proven leadership capabilities and a customer-focused mindset.
- Flexibility to work extended hours, including nights and weekends.
- Knowledge of accounting practices and POS systems is advantageous.
- Proficiency in Microsoft Office Suite.

Compensation:
Competitive salary based on experience, along with a comprehensive benefits package including medical, dental, vision, life insurance, paid time off, and a retirement plan.

Working Conditions:
This position requires physical stamina, including the ability to stand, walk, lift, and carry items as necessary.



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