Front Desk Associate

1 month ago

Santa Monica, United States Dermalogica LLC Full time
Job DescriptionJob Description

Who We Are

Dermalogica stands tall as a beacon in the professional skincare realm, winning the trust of skin therapists across the globe. As a shining gem in the crown of the Unilever Prestige family, our commitment isn't just to nurture skin, but also to redefine industry standards with revolutionary skincare innovations. With a commitment to innovation, sustainability, and excellence, Dermalogica has been at the forefront of the skincare industry for over three decades. Bolstered by our International Dermal Institute – the apex of post-graduate skin and body therapy training – we are on an exhilarating journey of expansion. And you could be a part of this adventure

What You’ll Do

Are you passionate about skincare and ready to embark on an exciting journey with a global leader in the industry? Dermalogica is seeking a dedicated and enthusiastic Front Desk Associate to join our team at our flagship store in Santa Monica. In this role, you will play an integral role in building lasting customer relationships, providing personalized skincare advice, and contributing to the achievement of overall store goals and objectives. This is your opportunity to gain hands-on experience in a dynamic retail environment and become part of a brand that is committed to transforming skin health.

Key Responsibilities:

  • Educate and inspire customers to experience all Dermalogica concepts, focusing on FaceMapping and increasing retail product awareness.
  • Build strong and lasting customer relationships by delivering personalized skincare advice and solutions.
  • Achieve personal key performance indicator (KPI) goals and collaborate with the team to accomplish overall goals and objectives.
  • Provide exceptional customer service and follow-up, ensuring each customer feels a
  • Meet monthly and yearly retail and service productivity expectations.
  • Utilize FaceMappings, Skin Lessons, and other Dermalogica concepts during skincare consultations on the retail floor.
  • Collaborate with the Lead Skin Therapist to learn Dermalogica Protocols for Pro30 and Pro60 treatments.
  • Stay up-to-date with the latest products, technology, ingredients, and treatments in the skincare industry.
  • Maintain store policies, cleanliness, and organization.

What You’ll Bring

  • Minimum of 1 year of experience in the retail industry.
  • Preferred 1 year of experience in a salon/spa environment.
  • Proficient in Microsoft Word, Excel, and Outlook.
  • Able to work Sunday-Tuesday 9:30am-6pm
  • Excellent communication, interpersonal, and time management skills.
  • Clear and precise written and verbal communication skills.
  • Strong people skills to engage and connect with customers and colleagues.
  • Meticulous work approach with a dedication to cleanliness and a proactive attitude.
  • A passion for skincare and a desire to learn and grow in the industry.

What We Offer

  • Competitive Compensation
  • Monthly Product Allowance
  • Wellness programs
  • Education/training programs

The expected base hourly pay rate is $17.00-19.00 The exact base hourly rate is determined by various factors including experience, skills, education, geographic location, and budget. This role is eligible for participation in our company bonus plan, rewarding personal performance and company results.

Why Join Us?

  • A Legacy of Success: Dermalogica is the preferred choice of Skin Therapists worldwide, renowned for our exceptional skincare line and industry-leading postgraduate education. We have a record of achievement and are committed to building upon our brand's legacy.
  • Entrepreneurial Spirit and Innovation: At Dermalogica, we foster an entrepreneurial spirit and encourage our employees to bring their best ideas to the table. You'll have the opportunity to make a difference and contribute to our success by implementing innovative solutions that reach skincare professionals and consumers.
  • Backed by Unilever: In 2015, Dermalogica became part of the Unilever family, one of the world's largest and most successful consumer goods companies. While operating as an independent business, we now have access to cutting-edge capabilities and resources, empowering us to win in our markets.

Ready to make a meaningful impact and advance your career with a global brand revolutionizing the skincare industry? Apply now and complete your online application. Rest assured, all applications will be thoughtfully reviewed, and our HR team will contact you if your skills align with the position.

Dermalogica LLC, a Unilever Prestige Brand, embraces diversity, equity, and inclusion. We are committed to the equal treatment of all current and prospective employees regardless of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership. We aspire to have a diverse workforce because, in our view, diversity enables better business outcomes. We also believe that a more inclusive workplace, where people of different backgrounds work together, ensures better.

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