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Assistant Manager

3 months ago

Centreville, United States The Dog Stop Centreville (TDS0069) Full time
Job DescriptionJob Description

Position Overview:

The Dog Stop® is seeking an enthusiastic and experienced Assistant Manager to join our boarding, daycare, grooming, and retail business. The ideal candidate will have a genuine love for dogs, a strong background in management, and excellent customer service skills. The Assistant Manager will assist the Manager and Dog Care Manager in day-to-day operations while overseeing employees in all aspects of The Dog Stop®. They need to have the ability to fill in wherever they are needed at any given time and possess strong customer service skills. Previous experience managing a team in a dog daycare/boarding facility is plus. Some weekend and holiday hours are required. This role requires a proactive leader who can ensure smooth operations and maintain the highest standards of care and service

Job Requirements:

  • Must love dogs of all sizes.
  • Customer service-oriented with excellent communication skills.
  • Highly organized and detail-oriented.
  • Assist the Manager and Dog Care Manager in daily operations.
  • Ensure compliance with the Operations Manual, providing necessary retraining when needed.
  • Maintain a strong company culture aligned with The Dog Stop® values and mission.
  • Prioritize health and safety protocols for both staff and dogs.
  • Delegate responsibilities, encourage accountability, and provide constructive feedback to team members.
  • Flexibility to work outside regular hours, including weekends and holidays as needed.

Back-End Specific Job Functions:

  • Help DCM Manage inventory of supplies specific to back-end operations.
  • Provide ongoing guidance and support to back-end staff.
  • Assist with disinfecting, bathing, and daycare procedures as required.
  • Help in monitoring the daycare rooms.
  • Coordinate daily tasks and prioritize duties efficiently.
  • Perform cleaning tasks including handling dog waste, laundry, dishes, and deep cleaning duties.
  • Maintaining grooming room
  • Supervise playgroups to ensure a safe and enjoyable environment.
  • Monitor the health and behavior of all dogs, promptly addressing any issues.
  • Prepare and distribute meals for all dogs in the facility.
  • Maintain accurate records of dog health, behavior, and incidents.
  • Train and mentor staff in best practices for dog care and handling.
  • Ensure all cleaning and maintenance tasks meet high standards.
  • Follow pet feeding and medication schedules as needed.

Front-End Specific Job Functions:

  • Welcome and greet customers upon entry.
  • Conduct Check-In and Check-Out procedures using the point-of-sale system.
  • Process customer payments accurately.
  • Answer incoming telephone inquiries professionally.
  • Provide facility tours to potential customers as required.
  • Perform additional tasks as delegated by the Manager or Dog Care Manager.
  • Informing the BOH the grooming schedule and periodically checking in with them to make sure the task has been completed.

Social Media Content Creation and Management:

  • Develop and maintain engaging social media content that reflects The Dog Stop® culture and values.
  • Capture and create appealing photos and videos of dogs.
  • Assist in curating and scheduling social media posts to promote the facility.

Benefits:

  • Competitive salary
  • Discounts on retail products and services
  • Bring your dog to work
  • Paid vacation days
  • Fun and exciting work environment

In addition to a competitive salary, you’ll find many great benefits awaiting you at The Dog Stop®:

  • Discount on all retail products
  • Free and discounted services
  • Bring your dog to work
  • Paid vacation days
  • A fun and exciting work environment

Necessary Qualifications:

  • 2 years' experience in retail and customer service
  • 3 professional references
  • Excellent communication skills
  • Basic computer skills
  • Flexible schedule and ability to work weekends

Apply today to join a great team working to provide the best dog care available in this booming industry