Customer Service Manager Assistant

4 weeks ago


Centreville, Maryland, United States Food Lion Full time
Job Summary

We are seeking a highly skilled and experienced Customer Service Assistant Manager to join our team at Food Lion. As a key member of our Front End operations, you will be responsible for providing exceptional customer service, leading a team of associates, and ensuring the efficient operation of our Front End.

Key Responsibilities
  • Customer Service: Provide fast and easy customer service, maintain an atmosphere of enthusiastic customer awareness, and serve as a model for customer service excellence.
  • Team Leadership: Supervise the performance of all duties and responsibilities of Front End associates, manage the Front End during designated hours, and ensure that all associates operate registers and serve customers in accordance with established policies and procedures.
  • Operations: Maintain an efficient and productive Front End operation, manage and achieve Food Lion service standards, and ensure compliance with local, state, and federal regulations.
  • Training and Development: Train and develop Office Assistants and Cashiers, and ensure that all associates have the necessary knowledge and skills to perform their duties effectively.
  • Communication: Communicate all cash variances to the Customer Service Manager, research over/short discrepancies, and ensure that all office functions are completed accurately and on time.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: 2+ years of experience in customer service or a related field.
  • Skills: Excellent customer service skills, leadership skills, and ability to work in a fast-paced environment.


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