Customer Service Manager Assistant
1 week ago
As a Customer Service Manager Assistant at Food Lion, you will play a key role in ensuring exceptional customer service and a positive shopping experience for our customers. You will supervise the performance of all duties and responsibilities of Front End Associates, manage the Front End during designated hours, and maintain an atmosphere of enthusiastic customer awareness. You will also serve as a model for customer service, instill this value in all associates, and manage and achieve Food Lion service standards as delegated by the Customer Service Manager. Additionally, you will maintain an efficient and productive Front End operation, support the achievement of budgeted financial and operating results, and ensure Front End schedules are written to provide extraordinary customer service. You will also understand and follow all company, Front End, Food Safety, and Workplace Safety standard practices and policies.
Key Responsibilities:
Supervise the performance of all duties and responsibilities of Front End Associates
Manage the Front End during designated hours
Maintain an atmosphere of enthusiastic customer awareness
Serve as a model for customer service and instill this value in all associates
Manage and achieve Food Lion service standards as delegated by the Customer Service Manager
Maintain an efficient and productive Front End operation
Support the achievement of budgeted financial and operating results for the Front End
Ensure Front End schedules are written to provide extraordinary customer service at all times
Understand and follow all company, Front End, Food Safety, and Workplace Safety standard practices and policies
Ensure that all advertising and sales promotion materials applicable to the Front End are properly utilized
Observe and correct all unsafe conditions that could cause associate or customer accidents
Report all associate and customer accidents in accordance with established Food Lion procedures to the Manager on Duty
Monitor shrink and ensure that inventory and moneys are accounted for; provide coaching for associates to recognize and prevent losses
Ensure compliance with local, state, and federal regulations
Provide recognition of accomplishments and offer coaching when necessary
Train and develop Office Assistants and Cashiers
Ensure office functions are completed accurately and on time
Communicate all cash variances to the Customer Service Manager
Research over/short discrepancies as reported by the Food Lion Customer Support Center on the weekly over/short report, report updated information or variances to the Customer Service Manager/Store Manager and Store Sales Accounting if necessary
Ensure Front End associates operate registers and serve customers in accordance with established policies and procedures
Maintain proper knowledge of all sales associate register functions and Front End accounting services which include all Office Assistant functions
In the absence of the Customer Service Manager, maintain Front End equipment and place service calls in an efficient manner
Successfully complete Computer Based Training (CBT) and Training Aid courses
Perform all other duties and projects as assigned
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